Accenture

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP BTP Datasphere

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to analyze and resolve complex system issues.
• Document findings and solutions to enhance knowledge sharing within the team.
• Assist in the continuous improvement of support processes and tools.
• Provide timely updates and reports on issue resolution status to stakeholders.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP BTP Datasphere.
• Strong problem-solving skills with the ability to analyze and troubleshoot software issues effectively.
• Experience in monitoring and maintaining enterprise-level business applications.
• Ability to work with multiple system components and understand their interdependencies.
• Good communication skills to interact with technical teams and business users.
• Familiarity with incident management and ticketing systems.

Additional Information:

• The candidate should have minimum 3 years of experience in SAP BTP Datasphere.
• This position is based at our Coimbatore office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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