Genpact

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Consultant - Service Desk Support L2 (O365 & Intune)

Responsibilities

Service Desk L2

O365

• Manage users and licenses in Microsoft 365 Admin Center
• Administer Exchange Online (mailboxes, permissions, mail flow)
• Manage Teams (policies, meetings, external access)
• Handle SharePoint & OneDrive access and sharing settings
• Configure security & compliance (MFA, Conditional Access, DLP)
• Troubleshoot email, Teams, and login issues
• Manage groups and distribution lists
• Monitor service health and resolve issues

Intune

• Manage device enrollment and configuration (Windows, iOS, Android, macOS)
• Deploy and manage applications (Win32, MSI, Store apps)
• Create and enforce compliance policies and Conditional Access
• Configure security settings (BitLocker, Defender, Firewall)
• Manage configuration profiles and device restrictions
• Monitor devices using Endpoint Analytics
• Troubleshoot apps, policy, and device issues using logs
• Work with Azure AD groups and RBAC
• Use PowerShell scripts and automation for deployments
• MAM Policy creation and management.
• Handle escalated tickets from L1 support with deeper troubleshooting
• Diagnoses and resolve:
• OS-level issues (boot errors, performance issues, crashes)
• Application conflicts and software installation failures.
• Manage and support Active Directory issues beyond basic resets advanced troubleshooting
• Coordinate with Network and Security teams for complex incidents

Qualifications we seek in you!

Minimum Qualifications

• College diploma or university degree in the field of computer science.
• Good year of exp with Office 365 and Intune (Endpoint) experience and support in a corporate environment.

Preferred Qualifications/ Skills

• Strong knowledge of Windows 10/11 OS installation, configuration, and troubleshooting
• Knowledge in iOS and MacOS Support.
• Basic scripting (PowerShell)
• Experience with Microsoft Intune and Azure (Entra ID)
• Hardware troubleshooting of laptops(Win/MacOs), iPads, iPhone
• Active Directory: User account management, password resets, group policies
• Microsoft 365 / Office 365 support: Outlook, Teams, OneDrive, SharePoint, Exchange,
• Good documentation and communication skills
• Familiar with ITIL framework.
• Knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
• Expertise in Active Directory administration, including creation of domain/exchange accounts.
• Excellent troubleshooting skills.
• Good interpersonal skills, ability to communicate effectively and attention to customer service.
• Ability to work effectively in a fast-paced environment.
• Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.