Genpact

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President –Lead Architect/Tech Lead

We are looking for an experienced Lead Architect to define and drive the architecture of Contact Centre platforms and Agentic AI-based applications. The role is responsible for designing scalable, secure, and resilient solutions leveraging Amazon Connect, cloud-native services, and Agentic AI frameworks, while aligning technology decisions with business objectives and enterprise standards.

The Lead Architect will provide technical leadership across multiple delivery teams, guiding solution design from concept through production and ensuring architectural consistency across programs.

Responsibilities

• Own end-to-end solution architecture for Contact Centre and Agentic AI programs
• Design scalable architectures leveraging Amazon Connect and AWS services
• Define reference architectures, patterns, and reusable components
• Ensure solutions meet performance, reliability, scalability, and security requirements
• Provide architectural guidance from concept through production and optimization
• ead architecture for Amazon Connect-based contact centre solutions, including:

o Voice, chat, and digital channels

o IVR, call flows, routing strategies, queues, and SLAs

o Integrations with CRM, ticketing, analytics, WFM, and recording systems

• Ensure high availability and disaster recovery designs
• Guide modern CCaaS migration and transformation strategies
• Define architecture for Agentic AI systems, including:

o Conversational AI / virtual agents

o Autonomous task execution and orchestration

o AI-assisted decision-making and intelligent routing

• Collaborate with data science and ML teams on model integration and lifecycle
• Define AI guardrails, observability, monitoring, and fallback strategies
• Ensure compliance with responsible AI, governance, privacy, and regulatory standards
• Act as the technical authority for architecture decisions across programs
• Review and approve solution designs, technical specifications, and implementations
• Mentor architects and senior engineers across teams
• Partner with Product, Business, Security, and Infrastructure teams
• Participate in architecture review boards and technology roadmap planning
• Embed security-by-design and privacy controls across all solutions
• Ensure compliance with enterprise security, data protection, and regulatory frameworks
• Define NFRs including latency, throughput, resilience, and observability
• Advocate DevSecOps and cloud best practices

Job Qualifications

• Relevant years of overall IT experience with relevant years in an architecture role
• Hands-on experience with Amazon Connect architecture and integrations
• Strong knowledge of AWS services such as Lambda, API Gateway, Lex, S3, IAM, CloudWatch
• Experience architecting Agentic AI / AI-driven applications, including:

o Conversational AI and virtual assistants

o Workflow automation and orchestration

o LLM-based or autonomous systems (platform-level integration)

• Experience with microservices, APIs, event-driven architectures

Minimum qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
• Experience in Contact Centre, CX, AI, or Digital Transformation domains

Preferred qualifications

• Strong experience designing cloud-native, distributed systems
• Proven ability to lead architecture across complex, multi-system environments
• Excellent stakeholder communication and technical storytelling skills
• Experience working in Agile / SAFe / Hybrid delivery models

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.