Genpact

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Process Associate], [Workplace Services]!

The Medical Sales Support professional provides operational, administrative, and coordination support to the medical sales team. This role ensures smooth execution of sales activities by managing orders, documentation, customer inquiries, and internal coordination, enabling sales representatives to focus on customer engagement and revenue generation while maintaining compliance with medical and regulatory standards.

Responsibilities

Sales & Order Support

• Support the medical sales team with order processing, order tracking, and follow-ups in ERP/CRM systems.
• Validate sales orders for completeness, pricing accuracy, product availability, and regulatory requirements.
• Coordinate with order management, logistics, and supply chain teams to ensure timely order fulfillment.
• Monitor back-orders, deliveries, and invoicing; proactively flag issues impacting customers or sales targets.

Customer & Account Support

• Act as a point of contact for hospitals, clinics, distributors, and healthcare professionals for order-related and administrative inquiries.
• Respond to customer requests regarding product availability, delivery status, documentation, and after-sales support.
• Coordinate resolution of customer issues related to deliveries, returns, replacements, and billing discrepancies.

Sales Administration

• Prepare sales quotations, contracts, tenders, and pricing documentation in line with company policies.
• Maintain sales records, customer master data, and price lists in CRM/ERP systems.
• Support key account management activities and sales pipeline tracking.
• Assist with preparation of sales reports, forecasts, and performance dashboards.

Compliance & Documentation

• Ensure all sales activities comply with medical industry regulations, internal policies, and quality standards.
• Maintain accurate documentation related to sales orders, contracts, and customer communications.
• Support audits and internal reviews by providing required data and documentation.

Cross-Functional Coordination

• Liaise with Sales, Customer Service, Order Management, Finance, Supply Chain, and Regulatory teams.
• Support product launches, promotions, and campaigns through coordination and data tracking.

Qualifications we seek in you!

Minimum qualifications

• Bachelor’s degree in business, Life Sciences, Healthcare Administration, or a related field.
• Has significant years of experience in sales support, customer service, order management, or healthcare operations.
• Experience working with ERP and CRM systems (e.g., SAP, Salesforce).
• Excellent organizational and attention-to-detail skills.
• Good written and verbal communication skills.

Preferred qualifications

• Experience in pharmaceutical, medical devices, diagnostics, or healthcare industries.
• Familiarity with healthcare customers such as hospitals, clinics, and distributors.
• Knowledge of order-to-cash processes and basic supply chain concepts.
• Exposure to regulatory or compliance-driven environments.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.