Genpact

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Manager], [People Leadership]!

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction.

Responsibilities

• Manage 100+ FTEs across different line of businesses
• Provides end-to-end leadership and operational oversight by developing leaders, driving accountability, ensuring SLA performance and SOW compliance, analyzing trends, mitigating risks, and maintaining alignment and operational stability across all teams and lines of business.
• Serves as the primary operational liaison to the client by building trusted relationships, leading performance and risk communications, delivering business reviews and audits, and proactively resolving escalations to maintain client confidence and drive continuous improvement.
• Drives overall people strategy by ensuring workforce health, engagement, retention, and leadership effectiveness; partnering with HR on employee relations and performance management; and fostering a positive, inclusive, and high-performance culture aligned with organizational values.
• Leads cross-functional collaboration with WFM, Quality, Training, IT, HR, and Support teams to ensure seamless delivery, readiness for ramps and new initiatives, and alignment across functions, while driving large-scale process improvements, resolving systemic issues, and maintaining strong governance, documentation, compliance, and audit readiness.

Qualifications we seek in you!

Minimum Qualifications / Skills

• College Graduate or with equivalent relevant experience in the role
• Excellent comm. skills – Verbal & Written
• Excellent experience managing complex, multi-LOB or large-scale operations.
• Proven track record of client management, service delivery/ operations management.

Preferred Qualifications/ Skills

• • Strategic leadership and decision-making
• • Leadership of leaders and executive coaching
• • Client relationship management and executive communication
• • Financial and operational acumen
• • Data-driven performance management
• • Change leadership and risk mitigation

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.