Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.

Maximize hotel revenue, profit and market share through development and implementation of successful inventory and pricing strategies, based on the evaluation of current and anticipated market conditions.

We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents.

Key Responsibilities

Responsible for maximizing the overall revenue through development and implementation of effective pricing and distribution strategies based on demand and market analysis in order to increase total profit and gain market share.

• To develop the overall pricing strategy for all segments, feeder markets and distribution channels, in conjunction with Director of Sales and Marketing.
• To drive Revenue and Profit Performance and increase Market Share
• To spread a Revenue Culture within the hotel teams

Main Responsibilities

Forecasting and Budgeting:

• Actively take part of the Room’s Annual Budget and Business Plan preparation and presentation
• Produce an accurate room Revenue forecast for the upcoming 12 months. Prepare the forecast at the day / segment level for upcoming 90 days.
• Hold a strong leadership role in the monthly Forecast Meetin

Data Analysis:

• Monitor and analyse Market conditions based on all available data source for both past and future.
• Monitor, analyse and comment on performance within the Market for current, past and future. Prepare month-end Comments, including Segmentation, Country statistics, Room Type optimization, upselling, Top producing account, GDS and website performance, STR performance.

Strategy Setting and deployment:

• Pro-actively identify need period and adapt Sales & Pricing strategy accordingly, share with GSO
• Set Rate structure, Demand Calendar and Upsell strategy
• Ensure all systems (PMS, RMS, CRS, 3rd Party Sites…) are all maintained in the most optimized manner for the full booking window in terms of content and data.
• Implement and effectively manage the sales and pricing strategy, in all distribution channels including but not limited to branded website, 3rd parties and the GDS.
• Safeguard Rate integrity
• Ensure property all reservation channels are returning the appropriate availability and rate for the upcoming 365 days.
• Manage inventory and oversell strategy
• Perform Group displacement analysis taking into consideration the overall Revenue and profit optimisation.
• Control block pickup and timely wash, especially during the peak season / high demand days
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Perform account evaluation (Corporate / Wholesale) on a yearly basis

Communication, Culture and development:

• Provide Executive Committee with regular Revenue Management updates.
• Lead the Weekly Revenue Meeting; clearly communicate to hotel the strategic vision and objectives on how to drive revenue and improve performance. Ensure the strategy is fully supported by all department.
• Organise regular educational and information meetings on Systems, data entry standard, RM concepts and KPIs for Reservations, E-Commerce, Sales& Marketing, G&E Sales, Front-Desk.
• Ensure good contact and cordial working relationships with Competitor hotels, keep a close eye on market developments (renovation, special campaigns, theme events etc.) Share this information with colleagues.
• Stay up to date with system development, updates and enhancement as well as industry practises.
• Attend all webinar sessions organized by Regional Offices and Corporate Offices.
• Share Best practises and relevant Market Insights with Regional or Corporate Offices.
• Ensure Kempinski Revenue Management & Reservations standards and initiatives are implemented and adhered to.
• Control Rate Report, Rate Override Report, Comp and House Rooms report and rebates on a daily basis. Spot check reservation made reports and calls.
• Ensure BI tool data is accurate
• Ensure all tasks covered in the Daily / Monthly / Yearly checklists are executed as per guidelines.

Skills, Knowledge and Expertise

• Minimum of high school, Baccalaureat (Abitur), A-level exam and a Professional Certification (Bachelor, University Degree, Hotel School Diploma).
• A minimum of 2 years experience in Revenue Management, including electronic distribution
• A proven track record of increasing revenue streams or strengthening the performance of a property
• Experience with data analysis, including E-Commerce KPIs

Ability to work and communicate in a multinational environment:

• English – excellent verbal and written skills
• Additional language (s) would be considered an asset

Computer Skills

• Opera PMS
• Opera Central Systems / SynXis
• Channel Manager
• RMS knowledge, preferably with IDeaS or EZRMS
• Good keyboard skills and proven working knowledge of Microsoft Office including PowerPoint
• Excel advanced skills