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What you will do to help drive energy transition:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software
• Install, configure, and maintain computer systems and applications.
• Document and track all support requests and resolutions in the helpdesk ticketing system.
• Assist with the setup and deployment of new hardware and software.
• Conduct regular system maintenance and updates.
• Provide training and guidance to end-users on IT best practices and tools.
• Collaborate with other IT team members to ensure seamless IT operations.

What you will need on that journey:

• Proven experience as an IT Helpdesk Technician or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and helpdesk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• English is a Must and German is a plus.