Scope:
- We are seeking a dedicated and detail-oriented Application Support Engineer (2-4 years) to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems.
- The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders.
What you’ll do:
- Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform.
- Monitor application health, logs, and alerts to proactively identify issues.
- Learn and adopt AI-enabled tools/techniques for quick and effective solutions
- Investigate and resolve user-reported incidents within defined SLAs.
- Perform routine operational tasks such as application restarts, configuration changes, and deployment validations.
- Coordinate with internal technical teams and external vendors for issue resolution.
- Document incidents, solutions, and standard operating procedures (SOPs).
- Participate in root cause analysis and contribute to continuous improvement initiatives.
What we are looking for:
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2–4 years of experience in application or IT support roles.
- Strong Exposure to SQL, Unix/Linux, Performance Tuning.
- Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana).
- Strong troubleshooting and analytical skills.
- Good understanding of SQL (Oracle) and scripting (e.g., Shell, Python) is a plus.
- Excellent verbal and written communication skills.
- Provide 24/7 application support.
Preferred Qualifications:
- Experience in supporting SaaS or cloud-based applications.
- ITIL Foundation certification.
- Prior experience working in a global support environment.
- Immediate Joiners preferred.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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