Millicom

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Cloud Platform Operations Engineer SR.

General Objective: Ensure the reliable, secure, and efficient operation of On-Prem Cloud IaaS platforms by managing day-to-day operations, resolving incidents, enforcing standards, and supporting continuous improvement and automation to maintain high service availability.

Primary responsibilities:

• Participate in on-call rotation to provide the L2 support and maintain the high availability of the Cloud Platforms.
• Review in a daily basis the list of tickets allocated to him/her and ensure they are resolved on time and with the right quality
• Identify any miss-allocated ticket that is not related to Cloud Platform Operation activities and escalate to leader to ensure they are transferred to the Cloud Service Delivery team as needed.
• When a ticket is assigned, the Cloud Platform Engineer is responsible for the research, configuration, and follow up until the complete closing of the ticket in the Service Now System.
• Communicate status of incidents and tickets assigned to him/her.
• Ensure all information related to any incident or request is well documented in a knowledge shared repository which can be accessed by all e2e Cloud team.
• Monitor security compliance in accordance with standards, policies, and procedures.
• Drive technical innovation and efficiency in infrastructure operations via automation.
• Establishing and maintaining working relationships with Millicom lines of business and other relevant stakeholders.
• Ensuring the On-Prem Cloud Platform and services adhere with relevant regulatory, corporate and centralized governance, standards, and policies.
• Collaborate with other Cloud Platform Operations Engineers when needed.

Technical/Specific Knowledge

• Experience on operate VMware vCloud technologies and their respective components
• 5+ years of experience using VMWare vSphere vCenter.
• 3+ years of experience using OpenStack technologies
• 4+ years of experience designing, implementing, and operating solutions on a variety of IaaS/PaaS offerings, both public and private clouds at a massive scale
• Desirable 2+ years’ experience using Linux in Cloud Environments.
• Knowledge of networking principles and applications / technologies (e.g., TCP/UDP protocols, iSCSI, DNS, SSH, SSL, DHCP, web services).
• ITIL framework and processes experience.
• Good understanding of application monitoring and metrics.

Skills and competencies

• Interpersonal skills
• Assertive communication
• Data analysis
• Decision making

Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.

Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.

Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.

We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!

Apply Now!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.