オープンソースソフトウェアを基盤とした「オープンな組織（Open Organization）」であるレッドハットは、イノベーション、確かな技術力、カスタマーフォーカス、リーダーシップ、そして幅広い製品群を通じて顧客体験に影響を与える創造性を大切にしています。
レッドハットのカスタマーエクスペリエンス＆エンゲージメント（CEE）チームでは、Linuxネットワークの知見を持つ経験豊富なシニア・テクニカルサポートエンジニアを募集しています。
このロールでは、ハイブリッドクラウド上で稼働する Red Hat Enterprise Linux (RHEL) を中心としたレッドハット製品の専門知識を深めながら、お客様へ卓越したテクニカルサポートを提供していただきます。また、開発チームや品質保証（QE）チームと緊密に連携し、顧客からのフィードバックを製品に反映させることで、RHELをより優れた製品へと進化させる役割も担います。
やり取りをするお客様の多くは、システム管理者、アーキテクト、ソリューションエンジニアなど、顧客側における「最終レベル（技術的なエスカレーション先）」の担当者となります。
あなたは、オープン・マネジメント・プラクティス（Open Management Practices）やオープン・デシジョン・フレームワーク（Open Decision Framework）、ダイバーシティ＆インクルージョンなど、多様な原則とイニシアチブに彩られたレッドハット独自の文化の一員となります。
リーダーシップを随所で発揮できる自由があり、複雑な問題に対して革新的なソリューションを提案する機会にも恵まれています。また、自分や仲間の成功を称え合うためのさまざまな表彰プログラム（Recognition programs）に参加する機会もあります。
この職務は、お客様と開発チームを繋ぐ非常に重要な「架け橋」であり、製品の品質向上と顧客体験の完成度を高めるために欠かせない存在です。なお、応募者はレッドハットが事業登録を行っている国に居住している必要があります。
The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Senior Technical Support Engineer with Linux networking experience to join us. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat Enterprise Linux (RHEL) running on hybrid cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and quality engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) an even better product. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects, and solution engineers.
You will be a part of the unique Red Hat culture, enriched with various principles and initiatives, such as Open Management Practices, Open Decision Framework, and diversity and inclusion. With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several Recognition programs to reward and celebrate yours and others' success. This job is a very important centerpiece between our customers and developer teams and is essential to perfect our product quality and customer experience. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do
What you will bring
#LI-SH4
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.