About the team The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide. Responsibilities - Conduct sampling and be the arbitrator of appeals to evaluate the quality of labellers and QAs involved in comment, messaging or any Search-related projects. - Work closely with multiple business partners (e.g., BPO or in-House labellers, QAs, Trainers, etc.) to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc. - Create training materials, presentations, and manuals for use in moderations team in Search projects. - Identify supports needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training. - Evaluate cases on a daily basis and provide the RCA feedback, which can be translated into improvements of moderation quality in Search related projects. - Generate recommendations for improvement and optimization, analyse and summarize the Search data. - Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams. - Accountable for Search evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies. - Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization. - Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.
Minimum Qualifications - Bachelor's degree or above. - Fluent in English and Italian, able to communicate effectively with Italian-speaking stakeholders and produce Italian-language business content aligned to Italian market norms and cultural context. - In-depth understanding of TikTok or similar social media platforms. 2+ years of working experience in the trust and safety industry will be preferred. - Excellent content analysis and communication skills. Data analysis skills will be preferred. - Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects. - Ability to manage high-volume workloads while maintaining accuracy and consistency. - Demonstrates strong adaptability when navigating changes in scope, policy, or workload. Preferred Qualifications - Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.
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