University of Maryland Medical System

Company Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:

University of Maryland Upper Chesapeake Medical Center (UM UCMC), Aberdeen, MD

University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD

The Upper Chesapeake Health Foundation, Bel Air, MD

The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD

The Senator Bob Hooper House, Forest Hill, MD

Job Description

This position operates within the transitional practice at Upper Chesapeake Health. The Care Coordinator’s oversee coordination of care activities and promote population health management by breaking down barriers and providing community and health resources to the patient in a primary care setting. The Care Coordinator plays an integral part of the Care Transition patient care team and works cooperatively with the practice managers, physicians and the care team to best serve the needs of the identified patient panel and primary care teams. This role helps patients navigate the healthcare system and serve as a resource specialist.

1. Assists patient and families and identify social, medical and financial needs and barriers. Continues outreach through frequent contact and communication with the care team, patient and family through telephone calls, office visits, and conducting home visits.
2. Manages resources for assigned patients by: developing relationships with the patient as an integral member of the team and providing follow-up contact with patient as indicated to ensure compliance with recommendations, specialist visits, Primary Care Provider (PCP) visits, community resources and lab/x-ray.
3. Schedules appointments and performs reminders (via telephone calls, home visits and visits to other community-based organizations, as appropriate) to ensure appropriate resources are available to attend appointments.
4. Manages main aspects of the patient’s care to include referrals to specialists, hospitalizations, ER visits ancillary testing and other services.
5. Anticipates the needs of the patient population, ensuring the necessary documentation and pre-visit planning is completed or requested before patient visits.
6. Leverages local agencies throughout the community to assist our patients with getting the services they need (i.e. Mental Health Providers, Specialists, Radiology Services, Insurance Carriers, etc.).
7. Works to prevent unnecessary emergency visits and hospital admissions by communicating with local hospitals to obtain medical discharge summaries. Collaborates with RN care managers and providers for medication reconciliation and Hospital follow-up appointments.
8. Collaborates with primary office and case manager to develop a plan of care to reduce hospital visits.
9. Assists patients in addressing challenges to care such as transportation, insurance, housing, food, and other community resources according to primary care provider to include attaining or completing applications for such services.
10. Collaborates regularly with case managers to identify rising risk patients and patient situations that require intervention.
11. Maintain professional development best practices and continuing education per department requirements. Stay up-to-date on population health guidelines and initiatives by participation relevant educational programs and in-services.
12. Participates in departmental initiatives and process improvement plans in an effort to maximize annual departmental goals.
13. Adheres to HIPAA confidentiality rules and regulations.
14. Demonstrates critical thinking skills in identifying any significant changes in the patient’s situation.
15. Identifies and works to close gaps in the continuum of care that could impact health status.
16. Performs special projects and other duties as assigned.

Qualifications

Education & Training: High school diploma or equivalent is required. Associate’s degree preferred.

Work Orientation & Experience: One (1) year of experience in a medical office setting or healthcare environment required. Previous electronic medical record experience preferred. Knowledge of medical and insurance terminology and navigating the healthcare system required.

Skills & Abilities: Demonstrate skill in a) customer service; b) oral and written communication to address inter- and intradepartmental concerns, solve problems and address conflict; c) working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinical setting; d) effective use of EMR, e-mail, the internet, word processing, spreadsheets, presentation and database packages, etc. e) navigating the health care system and providing resources to patients. Demonstrate ability to a) problem solve and use available resources in innovative ways; b) understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming; c) document and communicate pertinent information; d) establish and maintain effective working relationships with patients and the care team; e) demonstrate an understanding and sensitivity to serving culturally diverse population while respecting patient confidentiality; and f) must have reliable transportation.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Full-Time; Days M-F (8am-4:30pm)
• Pay Range: $17.89 - $23.59
• Review the 2025-2026 UMMS Benefits Guide

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.