What To Expect
The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.
For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.
Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA
What You'll Do
Monitor battery system performance and availability to ensure contractual obligations are being met
Handle after-hours customer escalations via Tesla hotline system
Monitor and respond to alarms annunciated on Tesla’s proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams
Act as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operation
Respond, communicate, and escalate abnormalities with the Tesla’s proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system
Respond, communicate, and escalate any cybersecurity concerns
Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
What You'll Bring
Capable of working in a 24/7 environment, working 10-hour shifts, including weekends
Experience in a customer service environment
Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc.), and interpret electrical single line diagrams
Experience using Microsoft Word, Microsoft Excel
Excellent written and verbal communication skills
Ability to independently make decisions, and escalate when necessary
Enthusiasm for green technology
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$30.50 - $58.33/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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