Senior Technology Analyst, IT JO#6583

State of California

Education
Benefits
Special Commitments

Job Description and Duties

RESPONSIBILITIES

  • Provides ServiceNow platform support for JCC.
  • Project Management in support of ServiceNow applications’ upgrades, module deployments and on-going production support.
  • Leads the deployment of new functionality, applications, and technologies by developing plans, coordinating with vendors, and setting project timelines and priorities.
  • ServiceNow program user guide and training.
  • Reporting.

Working Conditions

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the area surrounding this location. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

  • SENIOR TECHNOLOGY ANALYST

Additional Documents

  • Job Application Package Checklist

Position Details

Job Code #:

JC-506188

Position #(s):

156-100-3533-XXX

Working Title:

Senior Technology Analyst, IT JO#6583

Classification:

SENIOR TECHNOLOGY ANALYST

$7,941.00 - $11,912.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

San Francisco County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

OVERVIEW

The Judicial Council of California (JCC) is accepting applications for the position of Senior Technology Analyst in the Information Technology (IT) office.

The Senior Technology Analyst supports the JCC IT office and ServiceNow platform team. Receiving only general direction, the Senior Technology Specialist will serve as a ServiceNow Platform engineer supporting the execution of the ServiceNow functions across different modules, solutions, and services. The role maintains information documenting the system configuration, administration, and monitoring. The Sr. Technology Analyst serves as an operations consultant for business teams, technical users and business stakeholders to analyze and recommend efficient business processes. This position works independently with minimal supervision and will lead business application projects.

The Senior Technology Analyst will be working together with the Senior Application Development Analyst and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities including Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Customer Service Management, Service Portal, and Custom Scoped Applications.

The ideal candidate would have ServiceNow Admin experience and related ServiceNow certifications in their main certification path with IT product line.

The Judicial Council

The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

Department Website: http://www.courts.ca.gov/careers

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/14/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Completed Examination/Employment Application (STD 678) and applicable or required documents must be submitted to apply for this Job Posting. A completed copy of the Application Package listing must be included, when submitting your application in hard copy.

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Judicial Council of California

Primary Cert Contact

Attn: Please Apply in Benefits Section Below

455 Golden Gate Avenue

San Francisco, CA 94102-3688

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

MINIMUM QUALIFICATIONS

Bachelor’s degree, preferably in computer science, information systems, or a related field, and five

(5) years of experience maintaining complex infrastructure with extensive knowledge in assigned

area of expertise such as servers, hardware, operating systems and/or network operating systems,

network hardware, telecommunications, and security.

Possession of a bachelor’s degree in computer science, information systems, or directly related field

may be substituted for one of the years of required experience. An additional four (4) years of

professional experience as noted above may substitute for the bachelor’s degree. Or, additional

directly related experience and/or education may be substituted on a year-for-year basis.

OR

One (1) year as a Technology Analyst with the Judicial Council of California or one (1) year of

experience performing the duties of a class comparable in the level of responsibility to that of a

Technology Analyst in a California superior court or California state-level government entity.

Desirable Qualifications:

  • ServiceNow Certification and ITIL hands on experiences
  • ServiceNow administrative experience
  • Minimum of 5+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments
  • Basic understanding of scripting for customizations and integrations (JavaScript, AngularJS, HTML, CSS)
  • Proficiency in IT Service Management (ITSM) processes and tools
  • Knowledge of Agile and SDLC principles
  • Experience with REST/SOAP APIs, Web Service Integrations preferred
  • Experience driving continuous improvements of Service Now implementation methodology and service offerings based on client's feedback
  • Subject Matter Expert (SME) on the delivery of ServiceNow solutions

OTHER

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

Benefits

HOW TO APPLY

This position will remain open until filled and requires the submission of our official application, responses to the supplemental questions, and a resume.

To complete the online application, please visit www.courts.ca.gov/careers and search for Job ID# 6583.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. Telecommunications Relay Service (TRS) is available by dialing 711. Once connected, provide the relay operator with the number for Human Resources: 415-865-4260.

PAYMENT & BENEFITS

$7,941 - $11,912 per month

Please note due to statewide fiscal conditions, the posted salary range is subject to a temporary 3% reduction. In exchange for this reduction, judicial branch employees accrue an additional 5 hours of paid personal leave per month through June 30, 2027.

Some highlights of our benefits package include:

  • Health/Dental/Vision benefits program
  • 14 paid holidays per calendar year
  • Choice of Annual Leave or Sick/Vacation Leave
  • 1 personal holiday per year
  • Up to $130 per month reimbursement for qualifying commuting costs
  • CalPERS Retirement Plan
  • 401(k) and 457 deferred compensation plans
  • Employee Assistance Program
  • Basic Life and AD&D Insurance
  • FlexElect Program
  • Pretax Parking
  • Long Term Disability Program (employee paid/optional)
  • Group Legal Plan (employee paid/optional)

The Judicial Council of California Is an Equal Opportunity Employer.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.courts.ca.gov/careers

Human Resources Contact:

Alexis ortiz

(415) 865-4565

jobs@jud.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Sandra Grace

(415) 865-8944

Sandra.Grace@jud.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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Confirmed 6 hours ago. Posted 19 days ago.

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