FirstService Residential

Description

Job Overview:

Acts as the first point of contact for walk-in and telephone engagement with the Association’s onsite office. Performsadministrative support tasks directly related to property management and the general business operations of the Association.A high level of comfort with in-person customer engagement and an aptitude for multi-tasking are essential.

Your Responsibilities

• Provides high level of customer service at all times in response to walk-in, telephone and email traffic
• Follows FirstService Residential standard of responding to any communication within 24 business hours
• Acts as intermediary with the client, vendors and teammates to ensure prompt response to inquiries or alerts
• Assist in tracking special projects and initiatives as directed
• Administrator of pool amenity access card system
• Coordinates resident information and Info Center updates through the property management system portals, Connect
• Coordinates incoming and outgoing traffic of couriers, US mail and shipping services
• Ability to adjust to changing circumstances
• Follows safety procedures and maintains a safe work environment
• Participates in company culture to ensure daily positive interaction among members of the onsite team
• Performs other job-related duties as required
• This is not an exhaustive list
• Regular and predictable attendance.

Education/Training

Skills - Qualifications:

• High School Degree or equivalency required.

Experience/Knowledge/Abilities

• Customer service experience required
• Prior administrative experience preferred

Computer Literacy

• Working knowledge of Microsoft Office applications
• Ability to learn Property Management System program

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:$18.50 / hour

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.