VCA Hospitals

Overnight Client Service Representative

Compensation: $20.00–$24.00 per hour

We are looking for motivated, dependable, and customer-focused individuals to join our team as a Client Service Representative. If you are goal-oriented, take initiative, show up on time, and are eager to learn and grow, we’d love to meet you.

At VCA Animal Hospitals, our mission is simple: your pet’s health is our top priority, and excellent service is our goal. Our Client Service Representatives play a key role in making every visit positive and stress-free for both pets and their owners.

What You’ll Do

As the first point of contact for our clients, you will:

• Greet clients and their pets warmly and professionally
• Answer phone calls and schedule appointments
• Guide clients and pets to exam rooms
• Follow up with clients and reach out to new or prospective clients
• Explain treatment plans, invoices, and payment options clearly
• Help clients with prescriptions and enrolling in our online pharmacy services
• Answer general pet care questions (non-medical topics like flea prevention, house training, etc.)
• Keep medical records organized and up to date
• Help keep the hospital clean, safe, and welcoming (inside and outside)

What We’re Looking For

• Goal-oriented and self-motivated individuals
• Punctual, reliable, and responsible
• Friendly, professional, and confident communicating with clients
• Willing to learn and grow in a fast-paced environment
• Comfortable multitasking and staying organized
• A positive attitude and strong work ethic

Benefits

We offer a competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation and sick time
• 401(k) retirement plan
• Generous employee pet discounts
• Opportunities for growth and career development

This position description outlines the general responsibilities of the role. Duties may change as needed to support hospital operations.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com