Two Rivers Bank

COMPANY OVERVIEW

Two Rivers Financial Group, Inc., through our wholly owned subsidiary of Two Rivers Bank & Trust offers financial solutions encompassing banking and wealth management services with locations in Ankeny, Burlington, Coralville, Des Moines, Fort Madison, Keokuk, Mediapolis, Mount Pleasant, Urbandale, West Burlington, and West Point, Iowa.

We are not only committed to providing excellent customer service and financial expertise, but Two Rivers is also extremely passionate about volunteering and investing in the communities we serve.

Two Rivers is confident you will find opportunities and rewards with our company - whether you are a seasoned financial service professional or someone looking to begin a new career.

Surround yourself with innovative solutions and empowered coworkers. Come join the Two Rivers Team!

POSITION PURPOSE

The Teller is responsible for providing exceptional customer service while accurately and efficiently processing a variety of financial transactions. This role serves as the first point of contact for customers, ensuring a positive banking experience and adherence to all regulatory and security requirements.

EDUCATION AND WORK EXPERIENCE

• High School Diploma or Equivalent Preferred.
• Cash handling Experience.
• Customer Service Experience.

SKILLS AND QUALIFICATIONS

• General PC and peripherals.
• Prior work experience in Microsoft Word and Outlook is preferred.
• 10-key skills preferred.
• Basic math skills preferred.
• Exceptional customer service skills including written and verbal.
• Exceptional relationship building skills.
• Motivated, accurate and detail oriented.
• Ability to maintain a high degree of discretion and confidentiality.
• Professional appearance and demeanor.
• Performs all transactions within the confines of all State and Federal laws and Company policies and procedures.
• Ability to learn, follow and maintain company provided education concerning various compliance requirements.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

Customer Service & Relationship Management

• Greet customers promptly and professionally, providing assistance with banking needs.
• Ensure positive interactions with customers and non-customers while performing routine financial transactions.
• Respond to customer inquiries and resolve issues or refer to appropriate staff as needed.
• Demonstrate proficiency in managing customer relationships and delivering exceptional service.
• Always represent Two Rivers in a professional and positive manner.

Transaction Processing & Accuracy

• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
• Handle complex transactions such as holds, CTRs, stop payments, overdrawn accounts, statement or transaction errors, and account closings.
• Complete various customer service forms and functions as required.
• Routinely balance transactions and verify cash totals without variances.
• Balance cash drawer daily and maintain proper cash limits.

Compliance & Risk Management

• Verify customer identification and ensure compliance with security and regulatory requirements.
• Perform duties in accordance with Two Rivers’ policies and procedures, ensuring the highest standards of operational excellence.
• Identify potentially fraudulent activity to help prevent loss to Two Rivers and its customers.
• Maintain knowledge of bank policies, procedures, and compliance regulations.

Sales & Cross-Selling

• Proactively recognize and act on cross-selling opportunities by referring customers to appropriate products/services or personnel.
• Recognize customer needs based on conversations and provide solutions.
• Provide enhanced information about various bank products and services.
• Sell appropriate financial products and services to maximize sales and fee income.
• Gain and use every opportunity to grow personal knowledge of banking products and services.

Branch Operations

• Assist with branch operational tasks, including opening and closing procedures.
• Complete various branch duties such as processing night drop, mail transactions, ATM balancing, and other operational tasks.
• Participate in community events to demonstrate support for the Two Rivers culture.

SCHEDULE/TRAVEL/STATUS

• Non-Exempt
• In-Branch Position (Non-Remote)
• Some Travel Required Between Branches
• Two Rivers reserves the right to move/relocate Teller on a temporary and/or permanent basis to any location within the Market based on staffing needs.

NOTICE

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.