Micron

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Roles and Responsibilities

The IT Manager Network will lead our Network Operations Center in India. This role is responsible for guiding a team of network engineers and network operations specialists to ensure 24x7 operations and engineering support for Micron’s Network Infrastructure as part of the Global NOC organization.

The ideal candidate will have proven experience in leading and managing network Operations & engineering teams within a large-scale organization. They should demonstrate the ability to collaborate effectively with cross-functional teams, including network engineers and other technical groups, while managing global network operations. The candidate must be comfortable supporting distributed systems that integrate with multiple services and thrive in a collaborative, agile environment. A strong willingness to learn and adapt is essential. Additionally, the candidate should provide clear direction and structure for their teams, mentor engineers to foster growth, and lead performance calibration processes to ensure excellence across the organization.

Key responsibilities include:

• Build and develop a team of highly skilled network operations and network engineering professionals
• Maintain operational health and high availability of network infrastructure to meet business objectives and ensure customer satisfaction.
• Ensure adequate coverage to meet business needs and Service Level Agreements (SLAs), delivering excellence in customer service.
• Define, implement, and continuously improve NOC and network engineering procedures, standards, and policies in alignment with best practices and SLAs.
• Establish and refine incident and problem management processes, including triage, analysis, response, resolution, escalation, and communication.
• Implement robust change control processes for all production environment changes.
• Collaborate with engineering teams and business stakeholders on technology deployments, upgrades, and maintenance activities.
• Develop and maintain a performance measurement framework for the NOC and engineering teams, focusing on technical and communication skills.
• Monitor and analyze capacity reports and performance metrics such as service availability, ticket volume, resolution rates, response times, and customer feedback.
• Identify trends, process improvement opportunities, and training needs; take proactive measures to enhance performance.
• Foster a culture of innovation and continuous improvement by encouraging new ideas and solutions.
• Participate in ongoing professional development and continuous learning initiatives.

Skill and Experience:

• 10+ years of experience managing and operating large-scale, highly available production network environments.
• 4+ years of experience in leading and managing technical teams, combined with hands-on expertise in network operations.
• Proven experience in technical leadership and team management.
• Expertise in hiring, onboarding, and performance management of engineers.
• Strong organizational, verbal, and written communication skills.
• Ability to build strong relationships and network throughout the broader IT community.
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
• Prior experience with large-scale Enterprise network infrastructure and data center operations
• Strong understanding of reliability principles, SLIs/SLOs/SLAs, and error budgets.
• Incident response and postmortem practices aligned with SRE best practices.
• Technical Skills: Core Routing & Switching, SD-WAN, Cloud Networking, IPAM, Datacenter Networking & Wireless

Education and Certifications:

• Bachelor’s degree in computer science or related technical field experience/certification
• Certification in network and/or security technologies (e.g., CCIE, CCNP, CISSP etc.)

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.