AIA

Your Role with Us

As a Customer Service Representative in our Customer team, you’ll play a vital role in delivering outstanding service experiences for our customers and advisers. You’ll be the first point of contact, listening carefully to understand individual needs and taking ownership to resolve enquiries efficiently and accurately. This role offers the opportunity to build strong relationships, represent AIA with professionalism, and contribute to customer loyalty and business growth.

You’ll thrive in a supportive team environment where quality service, continuous improvement, and personal development are valued every day!

Your Impact

• Deliver exceptional service by confidently handling customer and adviser enquiries and taking ownership through to resolution
• Build trust and loyalty by providing clear, accurate information and written communications such as quotes and forms
• Support business growth by identifying customer needs and sharing potential opportunities with the wider team
• Apply sound judgement by working within guidelines while making timely decisions that balance efficiency and quality
• Contribute positively to team success by supporting colleagues and representing AIA’s brand with professionalism

Your Capabilities

• You bring customer service experience, ideally gained in a contact centre or service‑focused environment
• You have strong communication skills and enjoy actively listening to understand and respond to customer needs
• You demonstrate attention to detail and take pride in delivering accurate, high‑quality outcomes
• You’re confident using technology and systems and are comfortable learning new tools
• You show resilience and remain calm and solution‑focused in fast‑paced or challenging situations
• It’s great if you have some awareness of insurance or banking products, though this isn’t essential

Your Life at AIA

At AIA, your experience matters, and so does your impact. In return for your contribution, we offer a supportive and inclusive workplace where you can do meaningful work that helps people live Healthier, Longer, Better Lives. You’ll enjoy flexible ways of working, competitive rewards, and access to learning and development opportunities designed to help you grow. Our collaborative culture encourages you to share ideas, improve processes, and feel supported as you build a rewarding career with us.

We welcome and value people from all walks of life. Whatever your background, identity, or lived experience, we believe your unique perspective can help us achieve our purpose. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.

Job ad expires Monday 2nd of February, close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.