About the Creator Safety & Support Team Creators are the soul of TikTok - and our Creator Safety & Support Team ensures they feel safe, supported, and celebrated every step of the way. We deliver high-touch, personalized support that helps creators navigate the platform confidently and continue doing what they do best: sharing meaningful content with the world. In this role, you’ll work with content of all types, including everyday creator inquiries and potentially sensitive safety-related material. You’ll be part of a team that takes pride in protecting our community while delivering exceptional creator-first service. As a Creator Support Specialist, you’ll be the frontline experience for TikTok’s creator community. This is a high-energy, multitasking-heavy role where you will toggle between multiple systems, manage live chats, emails, and tickets, and deliver fast, accurate, compassionate solutions. Responsibilities: - Deliver fast, accurate, and compassionate support to creators via chat, email, ticket queues, and in-app messages - Navigate multiple dashboards, tools, workflows, and SOPs simultaneously - Stay up-to-date on policy and product changes to provide real-time accurate guidance - Collaborate with internal partners to escalate issues, create solutions, and improve creator experiences - Contribute to ongoing projects that strengthen safety, efficiency, and community trust
Minimum Qualifications - Proven experience in customer support or user-facing service role - Experience with CRM or CS software (Salesforce, Zendesk, Avaya, Intercom) - Strong multitasking ability and comfort working across multiple systems/tools - Excellent written communication skills in English - Experience delivering exceptional service through email or chat - Communication and problem solving skills, with great ability to multi-task, prioritize and manage time efficiently Preferred Qualifications - Familiarity with internet culture, creator behavior, and social trends - Experience supporting users in a digital or creator-focused environment
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