LALA U.S.

JOB SUMMARY

The Coordinator, COO Support, is a highly visible and critical role responsible for providing comprehensive, transversal support across the core operational areas of the company. This role acts as a central liaison and analytical engine for the COO, ensuring alignment, facilitating cross-functional projects, and driving operational excellence across all the supply chain areas such as Manufacturing, Quality, Logistics, Warehouse, procurement, Co-packers, projects, and Planning. The primary focus is to aggregate data, conduct performance analysis, and prepare strategic reports and presentations that enable the COO to make informed, data-driven decisions. The ideal candidate must have experience reviewing plant demands vs. inventory levels, and ability to keep up with fast-paced operational high-level analysis and manage ambiguity with excellence to achieve results across the multifunctional team.

RESPONSIBILITIES/DUTIES

Operational Performance Analysis & Reporting:

• Collect, compile, and analyze operational data and KPIs from all operational departments (e.g., OEE, Quality metrics, on-time delivery, inventory accuracy, procurement savings).
• Prepare weekly, monthly, and quarterly performance dashboards and reports for the COO, highlighting trends, risks, and opportunities.
• Develop and maintain analytical models to forecast operational outcomes and simulate various scenarios.

Cross-Functional Project Coordination:

• Support the COO in managing key cross-functional initiatives and projects aimed at improving efficiency, reducing costs, and enhancing quality across the supply chain.
• Facilitate regular meetings between departmental heads tracking action items, decisions, and progress against project timelines.
• Ensure effective communication and alignment between various operational functions.

Executive Support & Communication:

• Prepare high-quality presentations, briefing documents, and materials for internal executive meetings.
• Manage the COO's operational calendar, prioritizing key meetings and ensuring all necessary preparation and follow-up are complete.
• Draft and manage internal and external operational communications on behalf of the COO sometimes as part of the supportive team leadership.

Process Improvement & Standardization:

• Work with department leaders to document, standardize, and streamline operational processes across different functional areas.
• Identify and flag process bottlenecks or inconsistencies that require the COO's attention.

Budget and Resource Tracking:

• Assist the COO in monitoring the operational budget performance and tracking key capital expenditure projects.

WORK EXPERIENCE/KNOWLEDGE:

• 3 – 5 years’ work experience in Procurement
• Strong collaboration, communication, and influencing skills
• Strong analytical and project management skills
• Experience with various procurement tools (SAP, DocuSign, etc.)
• Proficient in Microsoft suite (Excel, Word, Outlook, etc.)
• Takes initiative to find ways to get better results, seeks and takes advantage of ideas, best practices and solutions

PERSONAL ATTRIBUTES REQUIRED:

• A team player; able to use strong communication, analytical and management skills
• Superior problem-solving skills and the ability to think outside the box
• Flexible and customer/client service oriented
• Strong negotiation skills
• Project management, organizational, and planning skills
• Ability to prioritize, multi-task, and be flexible in a fast-paced environment
• Excellent communication and influencing skills, confidence to interface with senior leaders in the business

BEHAVIORS REQUIRED

• Proactive and Self-Driven: Takes initiative, anticipates needs, and works effectively with minimal supervision.
• Cross-Functional Acumen: Possesses a solid understanding of integrated operational functions (supply chain, manufacturing, quality).
• Confidentiality and Professionalism: Utmost discretion in handling sensitive and confidential company information.
• Detail-Oriented: A meticulous approach to data analysis and reporting.

KEY SKILLS

• Exceptional Analytical and Quantitative Skills: Proven ability to collect, interpret, and present complex data clearly and concisely. Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data modeling) is required.
• Project Management & Organizational Skills: Highly organized with a strong ability to manage multiple priorities, timelines, and stakeholders simultaneously.
• Communication & Presentation Skills: Excellent written and verbal communication skills; ability to confidently present complex data and strategies to executive leadership.
• Software Proficiency: Experience with ERP systems as SAP, Business Intelligence tools as Power BI, and advanced knowledge of the Microsoft Office Suite.

FORMAL EDUCATION:

• Minimum of 3-5 years of progressive experience in a high-intensity operational, analytical, or project management role.
• Previous experience in a manufacturing, supply chain, or operations environment is essential.
• Experience supporting executive-level leadership is highly desirable.

WORKING CONDITIONS:

• Environment: Primarily an office-based role; requires high levels of concentration and attention to detail.
• Hours: Standard business hours are expected, but flexibility is required to accommodate project deadlines and executive support needs, occasionally involving work outside of typical hours.
• Travel: Minimal to moderate travel (up to 10-15%) may be required to visit manufacturing plants, warehouses, co-packer sites, or participate in off-site meetings.