Team Intro: Lark is the next-generation collaborative tool that boosts organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app. The USDS Lark team is seeking an experienced Site Reliability Engineer to help us continue improving the Lark system. If you are passionate about ensuring software reliability, love problem-solving, and are prepared for exciting challenges, we would like you on our team. Responsibilities: - Responsible for overall reliability of Lark product - Perform lifecycle management of production systems including change management, service deployment, operations and emergency response. - Monitor the system and respond to incidents to maintain system service level agreement (SLA), review and follow up all production incidents. - Perform capacity management of compute, storage and network bandwidth resources to ensure system stability and save infrastructure costs. - Provide strong support during big events to ensure the system is capable of consuming a large volume of Internet traffic. - Build tools, automations, visualizations and monitors to facilitate the operation and optimization of the global infrastructure.
Minimum Qualifications - Bachelor's degree in Computer Science or a related technical background involving software/system engineering, or equivalent working experience. - 1+ years of SRE or DevOps experience in large scale online services - Programming experience with at least one of the following languages: C, C++, Java, Python, C# or Go. Preferred Qualifications - Extensive knowledge of networking, operation systems, database systems and container technology. - Good understanding of every aspect of microservice architecture, and hands on experience in troubleshooting in large scale distributed systems. - Hands on experience in common opensource systems such as Linux, MySQL, MongoDB, Redis and ELK. - Experience in building solutions with AWS, Google, Azures and other cloud services is a plus. - Passionate, self-motivated and good teamwork skills.
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