Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

IT Infrastructure Expert

• 5+ years of professional experience in software development.
• Strong programming skills in Python, k6, Java, Go, or C#.
• Deep knowledge of software testing methodologies and testing automation frameworks.
• Experience with CI/CD pipelines, Git, Jenkins, GitLab CI, or similar.
• Hands-on experience with cloud-native architectures, containers (Docker, Kubernetes), and infrastructure automation.
• Docker/Kubernetes Technologies.
• Proficient in SQL and NoSQL database structures and diagnostics.
• Experience in network diagnostics, server-side performance tuning, and load testing.
• Familiarity with observability tools (e.g., Grafana, Prometheus, ELK Stack, Datadog).
• Excellent skills in debugging, profiling, and performance analysis

Core Responsibilities

• Guides others in resolving complex issues in own specialized area based on existing solutions and procedures.
• May lead projects and serves as best practice/quality resource. May train junior staff.
• Progression to this level is typically restricted on the basis of business requirements.
• Diagnostic deep skill to Analyzes existing codebases to identify bottlenecks, bugs, and root causes of malfunctions.
• Design, develop, and implement robust automated and manual testing frameworks for large-scale applications.
• Perform reverse engineering and deep troubleshooting of third-party or legacy systems.
• Develop internal tools and scripts to enable stress testing and high-volume simulations of production environments.
• Collaborate closely with infrastructure, DevOps, and QA teams to support continuous integration and deployment pipelines.
• Investigate, diagnose, and resolve system-level performance and connectivity issues across containers (e.g., Docker/Kubernetes), networks, and databases.
• Research and integrate cutting-edge tools to improve observability, test coverage, and failure detection.
• Mentor junior developers and promote a culture of innovation, ownership, and curiosity.
• Administration, maintenance, and support of operating systems across hybrid environments.
• Act as Technical Lead for the convergence of cloud and on-premises infrastructure.
• Maintain asset control across all infrastructure layers under TTC’s management.
• Support the execution of SOX controls related to infrastructure operations.
• Lead and participate in IT infrastructure initiatives and projects.
• Administer physical hardware in countries operating central clusters.
• Ensure lifecycle management and modernization of infrastructure assets.
• Oversee OS patching, infrastructure upgrades, and automation of related controls.
• Lead and support security assessments, identify risks and implement countermeasures for TTC infrastructure.
• Serve as owner of L2 incident, request, change, and escalation processes. Ensure high performance, accurate reporting, and continuous improvement.
• Act as escalation manager for major incidents, ensuring effective resolution coordination and communication.
• Generate and report on TTC infrastructure capacity and performance metrics.
• Drive infrastructure automation initiatives and implementation of best practices.
• Assist the Area Leader in technical negotiations with third-party IT service providers.
• Develop and maintain disaster recovery and business continuity plans.
• Support budget control and reporting for assigned services.
• Identify efficiencies and synergies through KPIs and improvement initiatives.
• Lead transformation and optimization projects to mature the IT models.
• Develop and manage the area scorecard for operational control.
• Lead incident recovery efforts and critical issue management.
• Ensure adaptation and support readiness for platforms and systems handed over to TTC.
• Promote human talent development, team identity, and engagement through activities and initiatives.

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.