Uniphore

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Senior Manager, Strategic Alignment & Performance

Location: Palo Alto, CA Hybrid, onsite 3 days/week Palo Alto (no remote)

Reporting To: EVP, Strategic Operations

Role Summary

As Senior Manager in the Office of Strategic Alignment & Performance, you will play a critical role in translating Uniphore’s strategic vision—anchored in the VCSOM framework—into measurable, cross-functional execution. This role requires a strategic thinker with a deep operational mindset, capable of enabling functional leaders to align, execute, and report consistently across the business.

You will be responsible for maintaining the enterprise repository of measurable objectives, driving operational reporting cadence, and ensuring leaders are consistently in sync with their operating goals and prepared to articulate progress and impact through quarterly business reviews.

Key Responsibilities

VCSOM Framework Operationalization

• Partner with the EVP of Strategic Operations, and functional heads to institutionalize the VCSOM (Vision, Culture, Strategy, Obstacles, Measures) framework across all business functions.
• Translate strategic goals into trackable OKIs, with a clear line of sight to functional objectives and company priorities.
• Ensure all functions are consistently applying VCSOM in planning, execution, and reporting cycles.

KPI Repository & Performance Management

• Maintain a centralized and structured repository of KPIs and measurable objectives across the organization.
• Ensure KPIs are owned, updated monthly, and aligned with strategic priorities.
• Monitor, validate, and challenge the quality of submitted KPIs for clarity, relevance, and actionability.

Operational Dashboards & Insights

• Build in Tableau and manage real-time operational dashboards that measure progress, velocity, and business impact.
• Partner with the CEO’s Chief of Staff, Finance and RevOps teams to integrate business intelligence tools (e.g., Tableau, Power BI, Salesforce).
• Provide actionable insights and early warnings to leadership to course-correct execution.

Cross-Functional Enablement & QBR Preparation

• Serve as the execution coach and thought partner to functional leaders preparing for their Quarterly Business Reviews (QBRs).
• Design templates, alignment sessions, and best practices to ensure consistent and rigorous review materials.
• Facilitate QBR working sessions and track progress of key commitments across cycles.

Ideal Candidate Profile

Qualifications

• 5-7 years in business operations, strategy execution, or program management roles in a SaaS, high-growth, or PE/VC-backed company.
• Demonstrated experience operationalizing strategic frameworks across large, cross-functional teams.
• Strong knowledge of enterprise KPIs, performance management principles, and OKR/OKI methodologies.
• Expertise in building automated dashboards and reporting tools (Excel, Tableau, BI tools, or similar).
• Proven ability to drive alignment across executive-level stakeholders and their second in command.

Competencies

• Systems thinker with high attention to detail.
• Skilled facilitator and strategic communicator.
• High EQ, persistent and, with ability to influence without authority.
• Strong project management and change enablement capabilities.
• Adept at navigating ambiguity and solving complex problems at scale.

Hiring Range:

$186,900 - $257,000 - for Primary Location of USA - CA - Palo Alto

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.