Essity

Customer Service Specialist

Are you ready to make a difference in people’s lives? Do you thrive in a dynamic, international environment? Want to join a team that values collaboration and innovation? Apply today and be part of Essity’s journey to improve well-being worldwide!

About the Role

We are looking for a Customer Service Specialist to join our team in Budapest, Hungary. In this role, you will manage end-to-end customer service processes for Ukraine and CIS markets, ensuring smooth order handling and exceptional customer experience. You will collaborate closely with sales and cross-functional teams to deliver timely and accurate service.

What You Will Do

• Liaising with customers/distributors by e-mail and phone
• Collaboration with sales colleagues and all departments related to the order process (finance, warehouse, transportation management, logistics) to ensure customer satisfaction
• Receiving and confirming orders from customers
• Manage the entire ordering process in SAP/AP1 system - registering and tracking orders, issuing delivery notes/invoices
• Providing information to customers on products, delivery conditions
• Handling complaints
• Support and ensure monthly closing

Who You Are

• University degree
• Previous experience in customer service, ideally in B2B environments
• Strong organizational and communication skills with a proactive, solution-oriented mindset
• Language skills: Ukrainian (mandatory), English (mandatory); Hungarian language is an advantage
• Proficient in MS Office; SAP experience is an advantage

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

More About Location

The position is based in Budapest, Hungary and working on a hybrid pattern which will be 2 days in the office and 3 days flexibility to work from home.

#LI-Hybrid

#LI-AR

Application End Date:

30 sty 2026

Job Requisition ID:

Essity269111