BBC

JOB DETAILS

JOB BAND: E

CONTRACT TYPE: Permanent, Full-time

DEPARTMENT: Quality, Risk & Assurance

LOCATION: Birmingham

PROPOSED SALARY RANGE: £63,000 - £94,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

The BBC is committed to ensuring the highest standards of integrity across all areas of its operations. The Investigations Manager, Quality Assurance plays a critical role in fostering a culture of transparency, accountability and trust. The role coordinates between investigation teams and provides reporting to senior leaders about investigation team performance, standards and implementation of investigation outcomes. As a vital member of the Investigations Division, you will contribute to maintaining the safety, security and reputation of the corporation.

WHY JOIN THE TEAM

The Investigations Manager, Quality Assurance plays a pivotal role in ensuring efficiency, visibility and consistency across the investigation teams, helping to inspire trust and confidence in the investigation process across the BBC. This role offers a unique opportunity to oversee the investigation teams’ performance, capacity and quality standards, working with senior leaders and peers to deliver protection to whistleblowers and improvements to organisational standards.

YOUR KEY RESPONSIBILITIES AND IMPACT

As Investigations Quality Assurance Manager your primary responsibilities include:

• Maintaining a dynamic understanding of all investigation teams' utilisation, performance, SLA compliance and quality performance. Providing regular reporting to senior stakeholders, specifically for non-editorial oversight groups, steering committees and performance reviews.
• Designing and performing quality assurance processes to validate evidential consistency. Leading on liaison with quarterly external quality assurance review, overseeing case management system operation, and evaluating use of AI tools.
• Evaluating and reporting to HR appeal panel hearings about the appropriateness of any investigative process challenged on procedural grounds within HR grievance proceedings.
• Owning logging and tracking of all actions and recommendations from investigation reports. Engaging with affected stakeholders to agree implementation strategies and prioritization and provide periodic action status reporting to OpCo.
• Engaging with HR and with the BBC whistleblower champion to prevent detriment to whistleblowers and ensure accurate, timely management reporting.
• Promoting awareness, trust and confidence in the whistleblowing process. Supporting Heads of Investigations with presentations and design of training resources. Leading analysis staff survey results connected to investigation performance.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Have experience handling HR-related workplace investigations in a global corporate environment and a good understanding of UK criminal law, including relevant legislation, codes of practice, guidance and operating procedures across whistleblowing and corporate investigations, often involving criminal and PIDA legislative enquiries.
• Hold relevant investigative (equivalent to PIP2 or higher) and ACAS qualifications, as well as professional institute membership(s), e.g. CIPD. Must have recognised interview training, e.g. PEACE.
• Demonstrate knowledge of evidence collection and handling and recording procedures, with experience of using case management softwares and evaluating opportunities to engage AI.
• Demonstrate ability to produce robust investigation reports for executive level audience (excluding regulatory or legislative bodies), clearly articulating case findings, conclusions and recommendations for resolution and prevention of recurrence.
• Demonstrate exceptional interpersonal and communication skills to manage difficult situations with resilience, sensitivity, professionalism and confidentiality.