Customer Experience Supervisor

Job No.:569941

Work type:Continuing

• Continuing, Full time opportunity
• Located at Melbounre (Bundoora) campus
• Higher Education Officer (HEO) 3
• Base salary from $65,982 plus 17% superannuation contribution

About the position

The primary purpose of this position is to work with the Customer Experience Officer (Admin), La Trobe Sport, to facilitate sales of a range of facilities and experiences delivered by La Trobe Sport and supporting outstanding customer experience across La Trobe University’s sport infrastructure.

La Trobe Sport was established to drive the implementation of the Plan for Sport at La Trobe that involves a range of activities:

• Develop teaching and learning opportunities related to sport
• Build the university research capacity related to sport
• Develop sporting partnerships that enhance teaching, learning and research
• Facilitate new and existing academic programs related to sport
• Facilitate coordination across student services and facilities management to maximise opportunities for club sport and sport partnerships with community and school sport groups
• Support the development of new infrastructure to enhance the sport and sport related programs at La Trobe
• Manage the La Trobe University sport-related partnerships and sponsorships

Skills and Experience

To be considered for this position, you will have;

• Good communication skills, including verbal, written, listening, interpreting and nonverbal skills.
• A flexible attitude to work and an ability to accommodate and adapt to change.
• Good organisational and time management skills including ability to prioritise, work independently and as part of a team and work well under pressure.
• Demonstrated knowledge and skills in using information technology applications relevant to the role.
• Capability with relevant systems, equipment, processes and procedures.
• Ability to produce accurate work with sound attention to detail.
• A positive and proactive attitude to work.
• Willingness to learn.

Special Requirements:

• The Customer Experience Supervisor may occasionally be required to work outside regular business hours depending on sport facility bookings and major events.

Please refer to the Position Description for other duties, skills and experience required for this position.

Position Description

50155824 Customer Experience Supervisor.pdf

Welcome to Bundoora campus – Please click on the video link below:

https://f.io/KDo0ceng

LTU Masterplan

https://youtu.be/VIDo4IoDD0k

Benefits

We offer a wide range of benefits and entitlements to staff members at La Trobe.

Click HERE to find out more.

We’d love to stay connected! If you would like to find out more about this School, please follow us on LinkedIn:

School of Allied Health, Human Services and Sport: https://www.linkedin.com/company/47665779

How to apply

Closing date: By 11:55pm Wednesday 11 February 2026

Position Enquiries: Ebony Spencer, Customer Experience Officer (Admin)

Email: E.Spencer@latrobe.edu.au

Recruitment Enquiries: Talent Acquisition Operations Officer, Yola El-hassanieh;

Email: Y.El-hassanieh@latrobe.edu.au

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and must include the following documents:

• Cover letter addressing your suitability for the position; and
• An up to date resume

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.

Why La Trobe:

• Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.
• Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
• Help transform the lives of students, partners and communities now and in the future

La Trobe’s Cultural Qualities:

La Trobe University is committed to upholding the National Code to Prevent and Respond to Gender-Based Violence (GBV Code). This aligns with our mission to create safe and respectful communities. Candidates will be asked during the recruitment process to declare whether they have ever been investigated for, or found to have engaged in, gender-based violence in previous employment and/or in legal proceedings and provide relevant information to assist in determining suitability. Gender-based violence means any form of physical or non-physical violence, harassment, abuse or threats based on gender, that results in, or is likely to result in harm, coercion, control, fear or deprivation liberty or autonomy.

Advertised:13/1/2026

Closing Date:11/2/2026

Back to search results Apply now

Read Full Description