Overhead Door

The Project Coordinator at Won-Door Corporation is responsible for implementing support and enhancing all aspects of the customer experience, overseeing new construction projects up to the completion of Won-Door scope. This individual collaborates with multiple departments, verifies and gathers information, prepares and educates contractors on production processes in a timely and supportive manner. The Project Coordinator manages projects from award up to the completion of Won-Door scope, aligning project deadlines, monitoring progress, preparing reports for management, and ensuring deliverables are timely and compliant.

Key Responsibilities

• Coordinate with internal resources and clients for project execution; submit and distribute all COs and architectural revisions.
• Ensure timely delivery of all projects and manage changes to project schedule and costs.
• Maintain all stakeholder relationships and ensure comprehensive documentation and compliance.
• Meet with engineering and internal departments for project briefs and requirements.
• Coordinate retail new construction and retrofit jobs, ensuring all schedules are met.
• Interact with Purchasing, Engineering, Manufacturing, Legal, and Credit departments regarding customer requirements.
• Communicate and manage expectations between customers and the company.
• Read and understand customer drawings, specifications, and take-offs.
• Oversee project execution to ensure alignment with specifications, schedules, and budgets.
• Maintain regular contact with all project stakeholders, communicating schedules and deviations.
• Review and/or prepare closing documents, warranties, and project manuals.
• Maintain project documentation and processes.
• Upload pertinent documentation for the project into the project documentation system.
• Demonstrate punctuality and availability to work a flexible schedule as needed.
• Respond promptly and professionally to incoming calls routed through the call tree system, ensuring accurate call handling and efficient transfer or resolution.
• Maintain up-to-date knowledge of the call routing process, departmental functions, and key personnel to support accurate call routing.

Skills & Abilities

Strong communication, organizational, and multitasking skills.

• Proficiency in Microsoft Office, especially Excel.
• Ability to read engineering drawings and understand manufacturing tolerances.
• Analytical thinking, problem-solving, and technical aptitude.
• Customer service excellence and teamwork capabilities.
• Ability to manage multiple deadlines and priorities.
• Positive attitude and willingness to learn Won-Door systems.

Certificates, Licenses, Registrations

Project Management Professional (PMP) certification is a plus.

Education

Associate’s degree or two years of related experience and/or training required. Experience in the building products or door industry, or project management preferred.

Work Environment

Work is performed in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional travel to job sites may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee may occasionally lift office products and supplies, up to 25 pounds.

Travel Required:

Domestic Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door Corporation is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed. Join our team to contribute to delivering high-quality products and exceeding customer expectations!