Description
Job Overview:
Acts as the first point of contact for walk-in and telephone engagement with the Association’s onsite office. Performsadministrative support tasks directly related to property management and the general business operations of the Association.A high level of comfort with in-person customer engagement and an aptitude for multi-tasking are essential.
Your Responsibilities
- Provides high level of customer service at all times in response to walk-in, telephone and email traffic
- Follows FirstService Residential standard of responding to any communication within 24 business hours
- Acts as intermediary with the client, vendors and teammates to ensure prompt response to inquiries or alerts
- Assist in tracking special projects and initiatives as directed
- Administrator of pool amenity access card system
- Coordinates resident information and Info Center updates through the property management system portals, Connect
- Coordinates incoming and outgoing traffic of couriers, US mail and shipping services
- Ability to adjust to changing circumstances
- Follows safety procedures and maintains a safe work environment
- Participates in company culture to ensure daily positive interaction among members of the onsite team
- Performs other job-related duties as required
- This is not an exhaustive list
- Regular and predictable attendance.
Education/Training
Skills - Qualifications:
- High School Degree or equivalency required.
Experience/Knowledge/Abilities
- Customer service experience required
- Prior administrative experience preferred
Computer Literacy
- Working knowledge of Microsoft Office applications
- Ability to learn Property Management System program
What We Offer
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation:$18.50 / hour
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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