Day to Day Responsibilities:

• Conducts and maintains the System Criticality Questionnaire (SCQ) process
• Establish and document work processes according to best practices and
• standards for configuration management database (CMDB) and ensure data accuracy and alignment with SCQ ratings and IT Assets
• Collaborate with stakeholders to ensure integration of CMDB information with Incident, Problem and Change management process.
• Support IT Asset management policies, procedures and standards
• Support regular audit to ensure compliance and accuracy
• Support Annual Business Continuity Exercises.
• Champion culture and conduct behavioural expectations within the Department/Division
• Ensure compliance with IT policies and contribute to risk culture and audit participation.

Technical Skills & Competency Requirements

The role requires strong hands-on experience in the following areas:

• IT Asset Management (ITAM) — Managing IT assets throughout their lifecycle, ensuring record accuracy, compliance, and alignment to internal standards and policies.
• Configuration Management & CMDB — Maintaining and governing CMDB data, ensuring accuracy, integrity, and consistency across systems and IT services.
• System Criticality Questionnaire (SCQ) Management — Conducting and maintaining SCQ assessments, ensuring alignment with CMDB and criticality ratings.
• CMDB Process Design & Documentation — Establishing and documenting configuration management processes in accordance with ITIL and internal best practices.
• ITSM Process Integration — Integrating CMDB information with Incident, Problem, and Change Management processes to support operational efficiency and governance.
• IT Compliance, Risk & Audit Support — Supporting IT compliance activities, audit reviews, remediation tasks, and contributing to risk management practices.
• IT Asset & Configuration Policy Support — Supporting and enforcing ITAM and configuration policies, procedures, and governance standards.
• Stakeholder & Cross-Functional Collaboration — Coordinating with business, application, infrastructure, audit, and vendor teams to support CMDB and ITAM activities.
• Process Mapping & Documentation — Developing clear process flows, SOPs, documentation, and governance artifacts for operational consistency.
• Business Continuity & Resilience Support — Supporting Business Continuity Planning (BCP) exercises by ensuring configuration and asset data readiness.
• Risk Awareness & Policy Compliance — Ensuring adherence to IT control policies, risk culture expectations, and compliance requirements.
• Analytical & Problem-Solving (IT Operations Context) — Applying analytical skills to diagnose issues, assess operational impact, and propose practical solutions within IT operations.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality