Booking.com

Role Description

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Leadership/Team Quote:

Our FinTech business unit – with teams in Amsterdam, Bangalore, London, New York and Shanghai – develops new products and drives innovation to help us continue removing financial friction from the travel process, while finding new business opportunities for Booking.com. Buying and selling travel-related products and services will become simpler for both travelers and partners.

The Account Specialist is part of the Fintech Commercial team, the unit in charge of identifying, executing and managing all commercial opportunities to be implemented through third-party partnerships, looking to enable the FinTech business unit’s vision. The team is responsible for directly owning relationships that bring hundreds of USD millions in efficiencies and/ or upside to Booking.com every year. The candidate will have an opportunity to help shape and drive team initiatives from the earliest stages.

Role Description:

As an Account Specialist, you will run day‑to‑day account management tasks for assigned payment partners, including performance monitoring, incident coordination, and stakeholder follow‑ups. You will prepare materials for QBRs and commercial touchpoints, and support contract renegotiations under guidance from Commercial Managers & Senior Account Specialists. You’ll work with internal stakeholders across the FinTech Commercial, Product and Analytics teams to ensure our partners are performing at their peak.

You may also work with a smaller set of partner relationships to identify new strategic opportunities, run business reviews, and project manage contractual work within the accounts alongside the Senior Account Specialist.

Key Job Responsibilities and Duties:

• Run and/or support with the day-to-day management of payment partner accounts
• Monitor performance and operations for assigned payment partners
• Coordinate incidents both internally and externally as they arise and follow up to ensure issues have been solved
• Support Commercial Managers & Senior Account Specialists in contract negotiations and QBRs
• Support & coordinate short- to mid-term projects that optimize payment partner performance
• Attend and support in in-person partner meetings
• Advocate for partner performance optimization opportunities with internal teams
• Assist with onboarding and setting up new partners

Qualifications & Skills:

• 1-3 years of experience in partner/business development or account management, ideally in a payments, e-commerce or FinTech environment
• Ability to manage projects across multiple departments and stakeholders.
• Ability to effectively present up to Director level.
• Strong communications and analytical skills.
• Passionate about FinTech & the payments industry: seeks opportunities to optimize existing commercial partnerships, communicates the business’s needs, and builds long lasting, impactful business relationships.
• Flexible: Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come their way.
• Ability to solve complex problems, deal with constraints and can come up with creative solutions.
• Can communicate persuasively and concisely in English, both written and spoken.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.