Aveva

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: ServiceNow Integration Specialist

Location: Hyderabad India

Employment Type: Full Time

The job

We are seeking a skilled ServiceNow Developer and Integration Engineer to lead and support the integration of Identity and Access Management (IDAM) solutions with the ServiceNow platform. The ideal candidate will have deep knowledge of IAM principles, ServiceNow workflows, and integration patterns to ensure seamless and secure automation of identity-related processes across the enterprise. Also, this role will be responsible for development & maintenance of AVEVA’s ServiceNow platform, which supports IT service management to automate business processes. This role requires working closely with UK-based teams and hence mandates availability during UK business hours.

Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, perform coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations. As a staff-level Senior ServiceNow Developer, your primary focus will be on leading the hands-on development work as a senior developer & also to mentor juniors while looking after the platform.

Key responsibilities

• Develop and maintain ServiceNow application & integrations
• Work closely with business analysts, developers & stakeholders to design and implement solutions that meet the needs of the organization
• Design, develop, and implement integrations between IDAM platforms (e.g., SailPoint, Okta, Azure AD) and ServiceNow
• Configure ServiceNow Integration Hub, REST APIs, and MID Servers to facilitate secure data exchange
• Write efficient & high-quality code which is scalable & maintainable
• Develop and maintain technical documentation for ServiceNow applications and integrations
• Create go-to-market proof-of-concept applications on the ServiceNow platform
• Create unique service portal pages and widgets to aid the business organization
• Ensure that ServiceNow applications are stable, scalable & secure
• Troubleshoot & debug issues in ServiceNow applications and integrations
• Stay up-to-date with the latest ServiceNow technologies and trends
• Oversee development of the ServiceNow solution in accordance with industry best practices to ensure system compliance
• Participate in code reviews and collaborate with other developers to ensure code quality

Essential requirements

• Minimum 5+ years of experience as a ServiceNow Developer, particularly in building or integrating with workflows for identity governance
• Strong knowledge of protocols and standards like SAML, OAuth, SCIM, LDAP, and REST APIs
• Experience with one or more IAM platforms: SailPoint, Okta, ForgeRock, Microsoft Entra ID (Azure AD), or Ping Identity
• Extensive knowledge of JavaScript
• Knowledge of CMDB Implementation
• Experience with ServiceNow IGA/IGA Connector modules (if applicable)
• Familiarity with UI, SQL, HTML and CSS
• Knowledge of XML and structural programming concepts
• Experience using the ServiceNow platform
• Knowledge of ITIL processes
• Advanced problem-solving ability
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• A fundamental understanding of ITSM, ITIL or CMDB
• Should be a ServiceNow Certified Consultant i.e., CSA, CAD, CIS-ITSM
• End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process
• ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge
• Excellent communication & presentation skills.

IT at AVEVA

Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally.

We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.

Find out more: https://www.aveva.com/en/about/careers/

India Benefits include:

Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.