Encora

Job Summary

We are seeking a ServiceNow Asset & Configuration Management Engineer (L3) to lead CMDB and Asset Management architecture, governance, and advanced troubleshooting. This role serves as the technical SME and escalation point.

Key Responsibilities

• Design and govern CMDB and IT Asset Management architecture
• Lead CMDB strategy, data model design, and best practices
• Handle L3 escalations and complex CMDB/Discovery issues
• Optimize Discovery, Service Mapping, and integrations
• Define CMDB governance, policies, and audit processes
• Mentor L1/L2 engineers and provide technical guidance

Requirements

• 6+ years of ServiceNow experience with strong CMDB expertise
• Deep knowledge of CI class models, relationships, and data governance
• Hands-on experience with Discovery, Service Mapping, and integrations
• Strong troubleshooting and stakeholder management skills
• ServiceNow Advanced certifications preferred

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality