John Hopkins University

We are seeking a Food Service Operations Manager who will provide the day-to-day oversight and direction for the food service location on the Mt. Washington campus, reporting to the Director of Catering. With a focus on client and customer satisfaction, engagement, quality execution, and service, they will work closely with the Director of Catering and Catering Chef to ensure consistency and create the right experience for customers in the dining locations.

Focusing on the customer experience and quality execution will be vitally important in the role. This leader will be responsible for developing and growing the location's operational team.

They will support the overall cafe operation as needed under the direction of the Director of Catering.

Specific Duties & Responsibilities

Operations

• Leads all daily operations at the location and provides direction for all employees at the location.
• Collaborate with the culinary team on culinary execution at the location.
• Manages a team of 4 bargaining unit members.
• Supports scheduling and direction of employee workflow to include team leaders and bargaining unit members.
• Builds and maintains strong relationships with customers, campus constituents, and dining team members.
• Responds and assists in any service issues.
• Ensures team members have the tools necessary to complete their jobs.
• Ensures show quality standards are maintained at all times.
• Supports and communicates University initiatives.
• Works with the Marketing Team to create and execute marketing initiatives.
• Assists Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
• Ensures the location's physical plant and equipment are maintained and in good working condition.
• Works closely with the department of facilities and real estate to ensure timely response to facility-related work orders.
• Ensures authenticity in menus, including the digital signage.
• Sets high expectations for customer service, product knowledge, and education among all staff (BU team members).
• Works with the Hopkins Dining Support team to ensure all areas are represented in the location, and there is intentional collaboration between the Support team, the location management, and BU team members.

Finance

• Ensures cost controls are in place and being adhered to.
• Oversees completion of required location reports.

Controls

• Ensures that all security, safety, and sanitation standards are achieved.
• Employs good safety and sanitation practices.
• Oversees control of the food, equipment, and smallware's inventories in the location.

Leadership and Internal Relationship Building

• Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout the location.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Interviews, hires, trains, and develops team members according to Dining Standards.
• Displays a positive attitude towards team members.
• Mentors' department management to develop their skills and leadership abilities.

Special Knowledge, Skills, and Abilities

• Proven ability to lead and develop a diverse team.
• Ability to maintain organization in a changing environment.
• Exhibits initiative, responsibility, flexibility, and leadership.
• Able to communicate effectively with the management team, students, and team members
• Ability to taste and evaluate food and beverage products.

Additional Information

• This position is considered essential personnel and will be asked to be on-call via phone or in person as needed during the semester as a point of contact for the location team.
• This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.

Minimum Qualifications

• Associate's Degree or culinary Degree equivalent.
• Minimum 3 years of Food Service Management experience, with at least 1 year in a supervisory role.
• ServSafe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Bachelors Preferred

Classified Title: Food Services Manager

Job Posting Title (Working Title): Food Service Operations Manager (Hopkins Dining)

Role/Level/Range: ACRP/03/MC

Starting Salary Range: $48,000 - $84,100 Annually (Commensurate w/exp.)

Employee group: Full Time

Schedule: 40-hour work week, some weekend and night work may be necessary

FLSA Status: Exempt

Location: Mount Washington Campus

Department name: Hopkins Dining

Personnel area: University Student Services

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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