Facility: OrthoIndy Northwest, Indianapolis, IN
Department:Information Technology
Shift Details: Days, Full Time
At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.
Be a part of something great!
Job Summary:
The Systems Support Technician I supports the service desk for OrthoIndy and OrthoIndy Hospital with technical problems. The position is responsible for assisting internal users with computer software and hardware problems, including; diagnosing, researching, and resolving problems. The Systems Support Technician I records problem notices in logs and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.
Essential Duties:
- Answers service desk calls. Resolves Tier I computer and hardware issues.
- Manages working tickets within the information technology ticketing system.
- Troubleshoots complex system problems including; Microsoft Operating Systems, Microsoft Office Projects, Active Directory, Meditech, Allscripts, etc.
- Supports technical problems with hardware systems including; Lenovo desktops and laptops, Fujitsu tablets, printers, scanners, etc.
- Assists in managing and reconciling inventory.
- Aids in the support of additional Department functions, including; supporting installation and maintenance of anti-virus software, providing education for employees including new hire orientation, and assisting in Desktop Deployment Systems Center Configuration Manager, etc.
Requirements:
- Specialty training beyond high school required
- Associate's degree preferred
- CompTia Certification (A+, Net+, Sec+)
- OR Microsoft Certified Professional required
- 2-4 years of technical support desk experience required
- 4-6 years of experience preferred
- Must be able to lift a minimum of 50 lbs.
OrthoIndy is an Equal Opportunity Employer
Read Full Description