Telus International

We are looking for a knowledgeable and hands-on ServiceNow ITOM Developer to design, develop, and implement solutions within the ServiceNow IT Operations Management (ITOM) suite. This role requires deep technical knowledge of ITOM modules such as Discovery, Event Management, Service Mapping, and Orchestration, along with experience in scripting and integrating ServiceNow with external systems.

As a ServiceNow ITOM Developer, you will work closely with platform architects, infrastructure teams, and business stakeholders to develop automated, scalable, and efficient solutions to improve IT operations visibility and performance.

Key Responsibilities:

• Must have 5-10 years of experience.
• Design and develop ITOM solutions using ServiceNow Discovery, Event Management, Service Mapping, and Orchestration / IntegrationHub.
• Develop and maintain custom discovery probes, sensors, and patterns to improve asset detection and classification.
• Build and enhance alert correlation rules, event rules, and integrations with monitoring tools (e.g., Splunk, SolarWinds, Zabbix, Nagios).
• Configure and maintain mid servers, credentials, and secure integrations with on-prem and cloud environments (AWS, Azure, GCP).
• Develop workflows, flows, scripts, and business rules to support automation and orchestration of routine IT tasks.
• Collaborate with platform engineers, ServiceNow architects, and infrastructure teams to optimize CMDB health and accuracy.
• Follow CSDM (Common Service Data Model) best practices to map business and technical services.
• Create dashboards, health reports, and analytics to track performance, compliance, and operational metrics.
• Participate in Agile development processes, sprint planning, and code reviews.
• Stay current with ServiceNow releases, features, and industry trends to drive continuous improvement.

Additional Job Description

• Strong communication skills, both written and verbal, for interacting with customers and internal teams.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.