Sutherland

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

NiCE employees are highly motivated, self-starters who thrive on achieving success after success for our customers. NICE’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. To be effective with NICE’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. We pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. This is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market.

Job Description

Sutherland and NICE Systems is seeking an attentive and goal-oriented person to join us as Software Support Engineer (Java, SQL and AWS) to our NICE Systems team. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Main responsibilities:

• Work with customer and ownership for issues collaborating with higher tiers for end to end resolution.
• Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
• Working in accordance with NICE support process, procedures, contractual SLA’s.
• Determine problem through detailed troubleshooting exploration with customers.
• Documenting all customer interactions in CRM tool in accordance with SLA.

Qualifications

Experience & Education:

• +2 years of experience in enterprise software development and Technical Support.
• BE/B.Tech or equivalent with relevant hands-on experience.
• Strong verbal and written English communication skills (B2 or higher)
• Experience working in global and matrix organizational environments.

Professional Capabilities:

• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Strong expertise in Technical Support, troubleshooting on-prem and Cloud.
• Windows: Windows Servers, IIS, logs, java
• Programming and Debugging skills: Java, bash.
• Hands-on experience with Unix commands and shell scripting. Linux: Redhat, AWS.
• Familiarity with AWS cloud environments is an advantage.
• Knowledge of scalable, secure coding concepts.
• Experience in J2EE, web & application servers, HTML, JavaScript, and CSS is a plus.
• Strong client-facing skills with ability to manage technical discussions.
• Preference for candidates with Actimize (AIS/RCM/UDM) development experience.strong

Personal Leadership:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Ability to work independently and complete complex tasks.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.
• Capable of solving moderately complex problems through structured analysis.

Additional Information

This is a hybrid position in Bogotá, Colombia. Apply now and enjoy the benefits of working at a Great Place to Work certified company!