Rentokil Initial is a global services company with over 50,000 employees across 90 countries, focused on pest control, hygiene, and enhancing interior spaces. We emphasize training, innovation, and employee growth while fostering a culture of equality and feedback. Our values of Service, Relationships, and Teamwork guide our operations.
Rentokil Pest Control is a leading pest control provider, operating in over 90 countries and ranked in the top 3 in 63 of those. We deliver essential, innovative services with high technical expertise.
Initial Hygiene leads in hygiene services, serving over 40 countries and ranked in the top 3 in 38. We offer tailored hygiene products for various industries.
Central support functions include Human Resources, IT, Finance, Legal, and Marketing & Innovation, with the role based in Dar es Salaam, Tanzania, within the Initial Hygiene Department.
Key Responsibilities
- Set individual and team service targets with the Branch Manager to achieve business goals.
- Manage service team performance, including regular reviews and necessary interventions.
- Ensure team competency through training and supervision, particularly for new recruits.
- Conduct In-Field Coaching sessions and maintain records; perform annual Technician Performance Assessments (TPA).
- Analyze TPA results to address competency gaps and ensure adherence to company policies.
- Perform Supervisory Quality Assurance checks to maintain service quality and strengthen client relationships.
- Manage service delivery and productivity targets; resolve customer complaints effectively.
- Participate in customer retention strategies through account reviews and prompt service responses.
- Maintain productive technician levels and drive improvements in KPIs.
- Facilitate regular team meetings and report performance to the Branch Manager.
- Ensure use of approved tools, chemicals, and maintain technician qualifications.
- Manage service data for accurate reporting and resource management, including costs and inventory.
- Coordinate with AR regarding potential client terminations and customer retention efforts.
- Develop and maintain professional client relationships, responding promptly to termination notices.
- Prepare daily activity and termination reports; lead communication on terminations.
- Attend relevant meetings and support accounts receivable team in collections.
- Perform other duties as assigned by the supervisor.
Requirements
Key requirements
- A Diploma or Degree qualification in any business course.
- A good grasp of the Company's products and services.
- minimum of 3 years experience in team leader role.
- Demonstrated ability to generate leads.
- Self-drive and initiative in current role.
- Valid driver's licence, with a minimum of 2 years experience.
Benefits
- Base salary and Commissions: Applicable as per Company Commissions policy.
- Medical Cover: To be arranged immediately upon joining.
- Pension & Group Life Assurance Cover: To be arranged after confirmation.
- Quarterly Incentives - enhanced earnings - Half Yearly and FY Vacations Incentive trips.
- Promotional Opportunities.
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