Stefanini

Details:

Stefanini Group is hiring!

Stefanini is looking for an IT Operations & Support Engineer, Dearborn, MI (Onsite)

For quick apply, please reach out Parul Singh at 248-582-6481/ parul.singh@stefanini.com

We are seeking an IT Liaison to drive the employee technology experience, manage local IT projects and budgets, and ensure alignment with global IT strategies while advocating for local site needs. In this role, you will be instrumental in fostering strong relationships with local skill teams and business customers, serving as the primary point of contact to ensure that IT services meet evolving needs and influence the IT roadmap for enhanced employee experience. The position requires a focus on problem resolution, continuous improvement, and maintaining robust security and compliance across all site IT operations.

Responsibilities

• Site IT Operations & Support: Leads the management and maintenance of all site IT infrastructure, hardware, software, and network resources across assigned non-manufacturing, research, and advanced engineering sites in SouthEast Michigan. Ensure robust field operations support to ensure superior employee technology experience.
• Project & Initiative Implementation: Oversees the successful local implementation of global IT initiatives, including new projects, technology upgrades, and tech refresh programs, ensuring successful deployment and integration at the site level.
• Business Relationship Management: Serve as the primary "face-off" for local skill teams and business customers, fostering strong relationships and ensuring IT services meet their evolving needs. Act as a voice of the customer to influence the IT roadmap and drive requirements for enhanced employee experience.
• Local Project Management: Take on project management roles for local IT projects funded by site-specific business units or skill teams, overseeing them from initiation to successful completion. Team Leadership & Development: Potentially lead and mentor a team of L2 support ensuring they are equipped to provide high-quality on-site and remote support and fostering a culture of continuous improvement and technical excellence.
• Security & Compliance: Oversee the implementation and adherence to IT security policies and compliance standards, protecting data, network access, and information assets at the sites. Problem Resolution & Continuous Improvement: Identify problematic IT areas, implement strategic solutions, and drive continuous improvement initiatives to enhance IT service delivery and efficiency.