Molex

Your Job

Molex is seeking a dynamic and proactive Manager for our Customer Service team that will support our Global Sales and Marketing Division. The position will organize staff and manage the Supervisors of the Customer Service Representative teams and ensure the teams and team members are providing industry-leading customer service.

Our Team

At Molex, we not only employ some of the most talented people from all over the world, we work to help cultivate tomorrow's breakthroughs. From our corporate headquarters in Lisle, IL to manufacturing floors around the world, the Molex team is dedicated to helping further the limits of technology.

What You’ll Do

• Optimize team productivity while maintaining high-quality customer interactions.
• Foster a culture of accountability, urgency, and continuous improvement.
• Create and maintain strategic partnerships with Sales, Marketing, and other internal stakeholders.
• Provide strategic leadership to align customer forecasting with sales planning.
• Recruit, develop, and retain top talent within the customer service organization.
• Lead and support Supervisors and their teams to deliver best-in-class customer service.
• Function as the escalation point for complex customer issues and account management challenges.

What You Bring (Basic Qualifications)

• Strong leadership skills with a track record of fostering a culture of accountability and continuous improvement.
• Willingness to travel (15–20%) for strategic customer engagements
• Strong decision-making skills with a balanced focus on sales and operations
• Ability to respond to critical situations with urgency and clarity.

Preferred Qualifications

• Minimum 3 years of experience in the automotive industry
• Familiarity with SAP or similar ERP systems

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to -data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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