Logitech

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:

At Logitech, we aim to create a world-class experience for our customers — one that blends operational excellence with strategic partnership. As a Customer Collaboration Manager, you’ll be at the forefront of that mission, serving as a key interface between our supply chain operations and Europe’s top retail, e-commerce, and B2B customers. You’ll lead with purpose, drive results through collaboration, and inspire your team to deliver exceptional outcomes.

This is more than a management role — it’s a leadership opportunity to shape how Logitech partners with strategic B2B and e-commerce customers to deliver growth, in-stock performance, and superior service across European markets.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech.

You will play a central role in aligning our customer supply chain strategy with business goals, working cross-functionally to ensure a frictionless experience from forecast to fulfillment. Your scope includes major retailers, e-commerce platforms, and B2B clients, with responsibility for:

Leadership & Strategy

• Serve as a strategic leader and coach, managing a direct and/or virtual team of supply chain professionals across Europe.
• Translate customer expectations into scalable and resilient supply chain solutions, aligned with internal revenue, service, and growth targets.
• Influence senior stakeholders across Sales, Planning, Order Management, and Distribution to deliver on customer-specific business plans.

Customer Collaboration

• Lead the collaborative planning process with top B2B and e-commerce customers, with a focus on inventory availability, service level performance, promotional readiness, and operational responsiveness
• Act as the strategic liaison to customer operations teams, jointly building supply chain roadmaps that support sell-through, product launches, and seasonal events.
• Partner with customers to co-develop KPIs, review performance, and execute continuous improvement initiatives.

Operational & Analytical Excellence

• Oversee end-to-end order execution, fulfillment, and returns management, ensuring visibility and predictability for both Logitech and the customer.
• Use advanced analytics and dashboards (e.g., Excel, Tableau, Power BI) to monitor service performance, identify risks, and drive proactive resolution.
• Drive process improvements across planning, inventory deployment, and systems,optimizing for both cost and service across retail, B2B, and e-commerce channels.

Key Success Factors

• Leadership mindset: You inspire, align, and mobilize teams toward clear outcomes, fostering accountability and development.
• Customer-centric thinking: You advocate for the customer while balancing commercial and operational priorities.
• Strategic & analytical: You think long-term but act quickly, using data to guide collaboration and continuously improve.
• Cross-functional communicator: You create alignment across Sales, Planning, Logistics, and Customer teams.
• Change agent: You embrace complexity and see change as an opportunity to optimize and innovate.

Key and Preferred Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

• 8–10 years of experience in Customer Supply Chain, Demand Planning, Sales Operations, or e-commerce/B2B account management, ideally in an international setting.
• Proven leadership of cross-functional or regional teams, with direct or matrix reporting lines.
• Solid understanding of retail, e-commerce, and B2B supply chain models, including order orchestration, inventory planning, and fulfillment execution.
• Strong data skills (Excel, Tableau, Power BI) and ability to drive insights into action.
• Fluent in English; additional European languages are a plus.

Preferred

• Experience working with top-tier B2B clients, marketplaces, or e-tailers (e.g., Amazon, Zalando, or large enterprise buyers).
• Familiarity with ERP and CRM systems (e.g., SAP, Salesforce) and digital integration platforms (EDI, API).
• Certifications in Lean Six Sigma, APICS, PMP, Agile/Scrum, or similar frameworks.

Education

• Bachelor’s or Master’s degree in Supply Chain Management, Business, Operations, or a related discipline.
• Professional certifications in continuous improvement, project management, or digital supply chain are highly valued.

#LI-YS1

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.