The Wonderful Company

Company Description

Pacific Forum Line (PFL) is part of the NPDL group of companies, together seamlessly linking transport, warehousing, depots, customs clearance services and fully integrate customers' supply chains across South Pacific markets. We have a rejuvenated service network covering the Samoa’s, Tonga, Cook Islands, Fiji and PNG, to and from just about anywhere in the world.

At PFL, our customers are at the heart of everything we do, and we're dedicated to delivering consistent, impactful service. We are now looking for a Logistics & Documentation Officer to be responsible for ensuring all shipping documentation, customs entries, and cargo movements are processed efficiently and accurately. This role plays a critical link between our operations, customers, and regulatory partners — ensuring compliance, efficiency, and exceptional service delivery.

Job Description

Reporting to the Operations Manager, you’ll manage the preparation of import/export documents, oversee ASYCUDA entries, and coordinate with internal teams to keep shipments on track. You’ll also support sales and administration functions to help drive operational excellence and customer satisfaction, as well as:-

• Prepare and process Bills of Lading, manifests, delivery orders, and export/import documentation.
• Manage ASYCUDA data entry and ensure compliance with Samoa Customs regulations.
• Resolve documentation discrepancies with customers, agents, and Customs officers.
• Coordinate with shipping, warehouse, and transport teams to ensure smooth cargo clearance and delivery.
• Maintain accurate records and digital filing for audit and reporting purposes.
• Support daily cargo dispatch, tracking, and communication between depots and customers.
• Monitor vessel schedules and ensure documentation readiness.
• Liaise with NZ-based logistics teams and vessel operators for updates and bookings.
• Prepare and transmit export manifests and EDI files according to vessel schedules.
• Act as the frontline contact for customers on shipment status, documentation, and customs clearance.
• Issue timely arrival notices and booking confirmations.
• Provide professional, prompt, and solution-oriented customer support.
• Assist the sales team with quotations, customer updates, and report preparation.
• Maintain shared documentation and support management with KPI data and ad hoc administrative tasks.

Qualifications

Here’s what you’ll bring to the table:

• Minimum 7th form/Year 13 high school qualification.
• At least 3-5 years’ experience within shipping, logistics, or documentation roles.
• Strong working knowledge of ASYCUDA and customs procedures.
• Familiarity with cargo manifesting and vessel operations.
• A valid driver’s licence is preferred.
• Proficiency in Microsoft Office and shipping documentation systems.
• Strong customer service and communication skills (English and Samoan).

All applicants must have the right to live and work in Samoa at the time of applying - the successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

Additional Information

Our PFL Contribution:

• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Wonderful Giving - allows you to donate company money to causes of your choice.
• Wonderful Neighbor - spend a day in the community helping with various service projects.
• Company focused on wellness and health.

This is an exciting opportunity to take ownership of a role that has real impact. You’ll be part of a supportive team that values collaboration, continuous improvement, and building a strong culture.

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