City of Durham, NC

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Hourly Rate: $16.90 - $18.63/hour

Workdays/Times: Shifts vary, Monday-Friday 9:00am-9:00pm, Saturdays 8:30am-2:00pm

Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.

Duties/Responsibilities

• Prepares the facility for daily operations and for closing.
• Greets customers in a welcoming and professional manner.
• Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities.
• Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.
• Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries.
• Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information.
• Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use.
• Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc.
• Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift.
• Observes safe working practices, keeps storage areas in a safe condition.
• Reports unauthorized individuals and any other potential security problems.
• Performs drafting, copying, collating, and filing of documents.
• Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.
• Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.
• Always maintains a professional appearance and demeanor.

KNOWLEDGE OF:

• Professional ethics.
• Basic office procedures and practices.

SKILL IN:

• Interacting and communicating with the public.
• Enforcing compliance with rules and regulations.
• Working independently and exercising discretion.
• Learning and adapting to new situations.
• Leadership and using good judgment.
• Establishing and maintaining effective working relationships.
• Professional verbal and written communication.
• Attending to multiple tasks simultaneously.
• Accurate data entry.
• Report writing and record keeping.
• Responsible money handling.
• Performing basic mathematics.
• Typing and computer skills

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC).
• One (1) year of experience in recreation or a service-oriented job setting that involved handling money.

Additional Preferred Skills

• Basic computer skills.
• Experience handling money.
• At least 18 years of age.
• Experience working at a cash register.
• Available to work between 8:30am-2:00pm on Saturdays and Sundays.