National Veterinary Associates

Job Title: People Operations Coordinator - Temporary

Reports To: Supervisor, People Operations

Job Summary: We are looking for a detail-oriented and adaptable professional to support our People Operations team during a temporary assignment. This role requires someone who can quickly learn processes, and work effectively with both people and systems, and communicate clearly across multiple channels. The ideal candidate is detail-oriented, tech-savvy, and able to pivot quickly in a dynamic environment. This position is fully remote.

About: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Key Responsibilities:

• Systems: Gain functional proficiency in core HR systems including Benefits Solver, ADP, Dayforce and Service Now (SNOW)
• Case Assignment: Manages ticket assignments in SNOW
• Employee Support: Respond to inquiries on People policy and benefits inquiries from team members and escalate issues appropriately.
• Data Processing: Assists in the collection, processing, and HRIS entry of various People data
• People Projects: Participates in special projects and initiatives assigned to the People Operations team
• Onboarding/Offboarding: Supports the onboarding/off-boarding processes as needed.
• Reporting: Assists with ad-hoc reporting needs
• Mail Distribution: Processes People department mail (including, but not limited to time-sensitive, unemployment claims) to appropriate locations

Minimum Knowledge, Skills, and Abilities:

• Maintains confidentiality, integrity, and professionalism at all times
• Proficient in Microsoft Office programs including Excel, PowerPoint, Outlook and Word
• Willing to embrace change with a great attitude and be comfortable with a heavy volume of work
• Customer service mindset with the ability to organize and prioritize with minimal guidance; work independently and meet deadlines. Strong oral and written communication skills and attention to detail.
• Must be self-motivated and able to work in a fully remote setting.
• 1-3 years of experience.
• High school degree required, Associate's degree preferred
• PHR or SHRM-CP preferred

Compensation: This is an hourly role offering a rate between $24.04 to $28.85 ($50,000 to $60,000 annually).