Shopee

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

About the Team:

We are looking for a highly skilled and passionate engineer to join us in building the next generation intelligent customer-service dialogue system

You will be working on a core product that serves hundreds of millions of users. CSBot connects buyers, sellers, and customer service agents, enabling smart understanding and multi-turn conversations to efficiently resolve inquiries related to product questions, orders, logistics, and after-sales issues. Our goal is to significantly improve service efficiency and deliver a faster, more accurate support experience.

Job Description:

• Develop and maintain e-commerce products and services based on search and LLM.
• From a comprehensive engineering perspective, troubleshoot and resolve model performance and scalability issues.
• Collaborate with cross-functional teams to design and implement new features.
• Optimize various services to enhance link performance.
• Write clean, maintainable, and efficient code.

Requirements:

• Bachelor’s degree or higher in Computer Science, Engineering, or a related field.
• 2+ years of relevant work experience.
• Proficiency in at least Golang or Python programming languages.
• Understanding with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch).
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.
• Preferred experience in large language model or search domains, application and architecture
• Experience with deploying and scaling machine learning models in a production environment.
• Familiarity with data engineering