American Water

Job Title: Sr Operations Support Representative

Posting Start Date: 11/15/25

Job Description:

Job Information

Salary range- $16.50/hr-$25.88/hour

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Work schedule is 7:30 to 4:00 Monday to Friday

Primary Role

Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.
• Maintains financial and/or other business records, journals and ledgers.
• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Mapcall and SAP.
• Compiles and reviews numerous essential reports on a daily/weekly/monthly basis

Knowledge/Skills

• Advanced knowledge of ms office and ms excel
• Working knowledge of computer programs

Experience/Education

• Minimum of 2 - 5 years related clerical experience required.
• High School Diploma or GED required.

Travel Requirements

None or minimal travel.

Work Environment

• General office environment.
• In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Competencies

Prioritizes & Role Models Safety

Plans, Aligns, & Directs

Self-Awareness

Develops Talent

Drives Engagement

Decision Quality