University of Pennsylvania

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Penn Home Ownership Program Manager (Part-Time Temp); Business Services Division

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Penn Home Ownership Services (PHOS), part of the Division of Business Services, provides eligible employees with home purchase, renovation, and refinancing support in partnership with lending institutions. Reporting to the BSD Controller, the PHOS Manager oversees the delivery of PHOS services, ensuring a high-quality customer experience from initial education through loan closing. The role supports participants with benefits counseling, credit education, and underwriting of Penn’s forgivable loan; serves as the main liaison with lending partners; and manages program operations, materials, reporting, and educational events that advance PHOS’s mission and visibility.

Job Description

Responsibilities:

• Oversee the delivery of PHOS services to eligible University employees, including outreach, education, loan underwriting, and closing activities.
• Ensure a high-quality customer experience in alignment with PHOS protocols and guidelines.
• Educate employees on available benefits, the home-buying process, and credit-related considerations.
• Provide direct support to program participants and manage underwriting for Penn’s $7,500 forgivable loan.
• Serve as the primary liaison with preferred lending partners and coordinate settlement processes.
• Develop and distribute educational and transactional materials across web and print channels.
• Maintain and optimize the PHOS database to ensure accurate reporting and efficient operations.
• Coordinate financial transactions and reporting with the Divisional Finance team.
• Collaborate with the Office of General Counsel to track and manage loan delinquencies.
• Partner with Communications, Marketing, and IT to support outreach, messaging, and program visibility.
• Lead educational seminars, workshops, and events for University and Health System faculty and staff.
• Support program innovation and enhancements in collaboration with internal stakeholders.
• Uphold resource-stewardship responsibilities and report any known or suspected irregularities appropriately.

Qualifications:

• Bachelor’s degree and 3–5 years of relevant experience or equivalent combination of education and experience is required.
• Prior experience as a mortgage loan processor or real estate agent required.
• Familiarity with loan processing and the home buying process .
• Experience managing a customer service program.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Operational Skills: Strong attention to detail; experience managing financial and material resources; proficiency in analysis and reporting; project management experience; and familiarity with database management.
• Engagement & Communications: Ability to interpret policies, negotiate effectively, solve complex problems, and communicate professionally. Strong interpersonal skills, including the ability to present to groups of 15+ and work collaboratively with diverse colleagues and customers.

About the Office of Penn Home Ownership Services

PHOS provides eligible employees with financing, grants, educational programming, and support for home purchase, renovation, and refinancing in partnership with trusted lending institutions.

Learn more: https://www.business-services.upenn.edu/services/penn-home-ownership-services

About the Division of Business Services

The Division of Business Services supports the Penn community through mission-critical operations that promote a hospitable, customer-focused campus environment. BSD delivers high-quality service in a fiscally responsible manner and is focused on three strategic initiatives:

• Revenue growth and retention through enhanced marketing and expanded services.
• Driving productivity through better use of technology.
• Enhancing service offerings through facility upgrades and expansions.

Learn more: https://www.business-services.upenn.edu/

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Business Services

Pay Range

$7.25 - $33.40 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements

A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.