InterContinental Hotels Group

As Training Manager (Maternity Cover), I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

In this role, I will assume full responsibility for the efficient operation of the property to provide exceptional products and services within Six Senses brand operating standards and budget.

Duties and Responsibilities:

Operational Ownership

In this role, I will lead our Training and Mission Wellness Department, manage its implementation, and measure its impact. I will ensure strategic alignment of the training department with business goals and continuously evaluate organizational performance to ensure training meets business needs and drives improvement.

• Assume full responsibility for the efficient operation of the Training & Mission Wellness Department to provide exceptional learning and development programs within Six Senses brand standards.
• Develop, design, implement and continuously improve training programs to meet the property’s evolving needs.
• Identify training and development needs across all departments through job analysis, performance reviews, and regular consultation with managers.
• Manage the delivery of training programs using a variety of methods, including classroom sessions, demonstrations, on-the-job training, meetings, workshops, and conferences, ensuring clarity, engagement, and measurable outcomes.
• Plan, organize and coordinate training sessions, including creating training manuals, multimedia aids, and educational materials.
• Implement testing and evaluation procedures to measure the effectiveness of in-house training programs.
• Maintain and update training records, schedules, and reports for both local and international hotel school trainees.
• Provide updated information on relevant external courses and opportunities for host development.
• Collaborate with the Corporate Office to ensure training programs meet the expectations of line managers, senior managers, and other stakeholders.
• Initiate or organize language courses for hosts as required and evaluate participant performance.
• Support scheduling and coordination of events, team-building activities, and internal gatherings to enhance host engagement.
• Keep abreast of industry trends, new technologies, and developments in training to ensure programs remain relevant, innovative, and effective.
• Conduct orientation sessions and arrange on-the-job training for new hires to ensure smooth integration into the property.
• Maintain the highest standards of personal appearance, grooming, hygiene, and compliance with safety, security, fire, emergency, evacuation, and crisis procedures for yourself and all hosts.
• Promote a culture of professionalism, positive interaction, and proactive feedback, addressing guest complaints and service recovery as needed.
• Evaluate instructor performance and the impact of training programs across all departments.
• Ensure effective communication and collaboration between departments to support operational excellence.
• Perform any additional duties assigned by the Regional Director of Human Resources - Europe.

Qualifications:

To execute the position of Training Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a bachelor’s degree in education or a related discipline and more than five years’ experience in a similar training/operations role.

I am passionate about learning and excited about the prospect of leading by example and I have excellent leadership skills. I have a strong ability to communicate information and ideas using deductive reasoning and a fluency of ideas. My ability to think creatively provides guidance in developing, designing, or creating new applications, ideas, partnerships or systems.

In terms of talent development, I have an intuitive sense for motivating people, a passion for excellence and a knowledge for learning and development best practices. I am great at identifying the needs of others, developing training programs or classes, and teaching or instructing others.

Technical skills include proficient use with computers and software including MS Office - Word, Excel, PowerPoint, Canva and Outlook. I have experience learning through an e-learning platform. I have an excellent command of written and spoken English and Spanish.

A valid European work permit is mandatory to be considered for the role.

The above is intended to provide an overview of the role and responsibilities of a Training Manager (Maternity Cover) for Six Senses Ibiza. It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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