Northgate Market

Job Details

Description

JOB SUMMARY

The Human Resources Business Partner (HRBP) plays a critical strategic role in supporting retail store operations and vendor partnerships. Acting as a trusted advisor to store leadership, this role drives talent strategies, organizational effectiveness, and workforce planning to enable operational excellence and a high-performing culture. The HRBP ensures that HR initiatives are aligned with business goals and tailored to the dynamic needs of the retail environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Partnership & Business Alignment

• Partner with regional and store leadership to understand business priorities and translate them into people strategies that drive performance and customer satisfaction.
• Align HR initiatives with retail operational goals, including staffing models, labor optimization, and seasonal workforce planning.
• Serve as a strategic connector between store teams and vendor partners to ensure cohesive talent and service strategies.

Talent & Leadership Development

• Lead talent planning and succession strategies for store leadership roles, ensuring a strong pipeline of future leaders.
• Coach store and district leaders to build leadership capability, drive team engagement, and foster inclusive workplace practices.
• Collaborate with Talent Acquisition to support high-volume hiring, onboarding, and retention strategies tailored to retail cycles.

Organizational Effectiveness & Change Leadership

• Support organizational change initiatives such as store openings, closings, restructures, and process improvements.
• Use workforce analytics to identify trends in turnover, engagement, and productivity, and recommend data-driven solutions to support current location and new store openings.
• Champion a culture of agility, accountability, and continuous improvement across store teams.

Employee Relations & Compliance

• Provide expert guidance on employee relations matters, ensuring fair and consistent resolution aligned with company values and company policies.
• Ensure compliance with federal, state, and local labor laws, including wage and hour regulations, scheduling practices, and safety standards.
• Partner with store leaders to proactively address workplace concerns and promote a respectful, inclusive environment.
• Conduct investigations as needed.
• Serves as Associate Advocate, maintain a strong presence with all associates, ensuring high levels of engagement and positive employee relations
• Stays connected to the associates, builds professional relationships and maintains a pulse on the environment

HR Program Execution

• Lead the rollout of HR programs and initiatives across the store, ensuring consistency and relevance to store operations.
• Monitor program effectiveness and adapt strategies to meet evolving business and workforce needs.
• Collaborate with HR Centers of Excellence (COEs) to lead program rollouts and ensure strong execution aligned with operational needs.

Work Schedule

• Must be available to work one weekend per month and one late shift (evening) per week as needed.

TALENT PROFILE

• Leader’s talent should include being able to:
  • Foster an environment of productivity and urgency to get work done and take accountability for team and business unit performance
  • Demonstrate competencies that drive results such as accountability, urgency, relationship-building, influence without authority, and strong business acumen.
  • Activate others so that projects and initiatives get off the ground quickly and effectively
  • Confidently establish a clear plan of action and bring people together to understand and meet goals
  • Manage to the individual, setting people up for success by leveraging their talents and skills when delegating work
  • Intentionally build relationships with direct reports, peers, and others to foster collaboration
  • Strategize ways to grow profit and productivity by anticipating market conditions and capitalizing on opportunities
  • Consider the bigger picture and business impacts when solving problems and making decisions

RECOMMENDED PERFORMANCE METRICS

• Engagement surveys results for key business lines HRBP is responsible for
• Internal customer satisfaction of key leaders and managers with HR as a function
• Successful fulfillment of key business and operational goals, metrics and OKRs (Objectives and Key Results) for the business line
• Quantity and quality of key HR interventions
  • Number of and effectiveness of trainings administered to business line
  • Number of interviews conducted and quality of hiring
  • Number of conflict escalations or tickets for the business line
• Number of complaints from associates in the business line
• Employee satisfaction and engagement

RELEVANT EXPERIENCES

• Bachelor’s degree in Human Resources, Business, or related field; HR certification (e.g., SHRM-SCP, SPHR) preferred.
• 5+ years of progressive HR experience, including strategic HR support in a retail or field-based environment.
• Strong business acumen with the ability to influence and drive results through others.
• Excellent interpersonal, coaching, and communication skills.
• Ability to thrive in a fast-paced, high-volume, customer-focused environment.
• Experience practicing HRBP level work within the Retail Industry
• Background or experience in leadership positions, particularly those with indirect influence responsibilities over multi-unit or department organizations
• Experience in continuous improvement activities, specifically in leading and executing them across business units or departments
• Background and experience in conflict resolution, Labor Relations and employee advocacy
• Bilingual – English & Spanish proficiency

Physical Demands and Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
• The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
• The employee must occasionally exert or lift up to 30 pounds .
• Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.
• The job requires the ability to travel.
• The work environment is that typical of an office and retail store. The noise level in the work environment is usually quiet.
• This position is part of our Northgate González Market Support Center and is defined as a full-time, on-site role based at our Costa Mesa Mercado location. Please note: this position is not eligible for a hybrid schedule.

Salary Range: $95,316 to $121,528

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.