ESSENTIAL JOB FUNCTIONS- • Client Facing Role that manages the overall business relationship • Account mapping, business unit breakdown (touchpoints to align regional/global team) • Run QBRs & ensure they are properly prepared for • Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly • Report Creation / Monitoring / Distribution (responsible/accountable) • Performance management (responsible/accountable) • Market Analysis / Industry Awareness • Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Client Reviews Strategic Business Plans Value add Programs Process Improvements Tender Management Technology Solutions • Impact & coverage analysis -＞ identify service or opportunity gaps • Penetrate organizational structure and develop relationship beyond main points of contact • Maintain rates and assess yields monthly • Monitor account for timely payments and assist with collections on past due invoices • Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network • When necessary, travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction • Ensure all company policies and regulatory requirements are adhered to • Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources • Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions • Other duties as assigned -OTHER SKILLS AND ABILITIES- • Excellent Organizational Skills • Excellent written and verbal skills • Excellent presentation and interpersonal skills • Thorough knowledge of transportation industry logistics and freight forwarding • Thorough knowledge of successful sales techniques • Strong computer skills including Microsoft Office suite • Detail oriented, able to multitask and meet deadlines • Self-motivated, able to work in a team and independently • Good analytical and program management skills; ability to define, develop and document business processes and procedures • Strong customer service, problem-solving, and interpersonal skills • Internal/external sales skills • Troubleshooting and problem resolution skills • Leads by example • Sense of urgency • Creative • Responds easily to changing demands